Resolved after 7 minutes, affecting Asia Pacific (Mumbai), on May 2, 2025.
This incident has been resolved. Customers that experience any stuck interactions should follow instructions provided https://help.mypurecloud.com/articles/disconnect-interactions/. If unable to resolve, please open a case with Product Support for assistance.
Affected components
Update timeline
- monitoring May 02, 2025, 07:45 PM UTC
Elevated error rates have been identified in the APAC (Mumbai) region. Services are now in recovery. Monitoring for stability.
- resolved May 02, 2025, 07:52 PM UTC
This incident has been resolved. Customers that experience any stuck interactions should follow instructions provided https://help.mypurecloud.com/articles/disconnect-interactions/. If unable to resolve, please open a case with Product Support for assistance.
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