Resolved after 28 minutes, affecting EMEA (Dublin), on May 5, 2025.
Error rates have returned to normal levels and customers are seeing improvement.
Affected components
EMEA (Dublin)
Update timeline
- investigating May 05, 2025, 11:16 AM UTC
Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
- monitoring May 05, 2025, 11:23 AM UTC
Error rates have returned to normal levels and customers are seeing improvement.
- resolved May 05, 2025, 11:45 AM UTC
This incident has been resolved.
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