Genesys Cloud incident
WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)
Minor Vendor's status page →
Resolved after 36 minutes, affecting Americas (Sao Paulo) and Americas (US East), on June 18, 2025.
Monitoring for stability
Affected components
Americas (Sao Paulo)Americas (US East)
Update timeline
- identified Jun 18, 2025, 03:16 PM UTC
Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.
- monitoring Jun 18, 2025, 03:41 PM UTC
Recovery is in progress after mitigation steps.
- monitoring Jun 18, 2025, 03:48 PM UTC
Monitoring for stability
- resolved Jun 18, 2025, 03:52 PM UTC
This incident has been resolved.
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