Genesys Cloud incident
Analytics and Reporting Delays: EMEA (Frankfurt)
Resolved after 51 minutes, affecting EMEA (Frankfurt), on July 8, 2025.
Teams will continue to monitor to ensure stability. Health checks are normal.
Affected components
Update timeline
- investigating Jul 08, 2025, 11:18 AM UTC
Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.
- investigating Jul 08, 2025, 11:24 AM UTC
Mitigation steps have been applied. Recovery is in progress.
- investigating Jul 08, 2025, 11:33 AM UTC
Errors returned, additional mitigation steps are being applied. Next update top of the hour.
- investigating Jul 08, 2025, 11:43 AM UTC
Latest mitigation steps have proven successful. Monitoring recovery. Next update top of the hour.
- monitoring Jul 08, 2025, 11:59 AM UTC
Teams will continue to monitor to ensure stability. Health checks are normal.
- resolved Jul 08, 2025, 12:10 PM UTC
This incident has been resolved.
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