Genesys Cloud incident

Elevated Error Rates - EMEA (Zurich)

Resolved after 1 hour 2 minutes, affecting EMEA (Zurich), on July 8, 2025.

identified Jul 08, 2025, 04:02 PM UTC

The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.

Started
Jul 08, 2025, 03:13 PM UTC
Resolved
Jul 08, 2025, 04:15 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 08, 2025, 03:13 PM UTC

Affected components

EMEA (Zurich)

Update timeline

  1. identified Jul 08, 2025, 03:13 PM UTC

    Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.

  2. identified Jul 08, 2025, 04:02 PM UTC

    The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.

  3. resolved Jul 08, 2025, 04:15 PM UTC

    The platform provider has resolved this issue.

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