Genesys Cloud incident
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)
Minor Vendor's status page →
Resolved after 36 minutes, affecting EMEA (Dublin) and EMEA (Frankfurt), on July 23, 2025.
Error rates have returned to normal. We continue to monitor for stability as issue was intermittent. Next update 11:00 Eastern
Affected components
EMEA (Dublin)EMEA (Frankfurt)
Update timeline
- monitoring Jul 23, 2025, 02:22 PM UTC
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
- monitoring Jul 23, 2025, 02:42 PM UTC
Error rates have returned to normal. We continue to monitor for stability as issue was intermittent. Next update 11:00 Eastern
- resolved Jul 23, 2025, 02:59 PM UTC
This incident has been resolved.
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