Genesys Cloud incident

Elevated Error Rates - Americas (US-West)

Resolved after 23 minutes, affecting Americas (US West), on July 30, 2025.

monitoring Jul 30, 2025, 10:52 PM UTC

Error rates have subsided and all health checks are passing successfully. Monitoring for stability before resolving.

Started: Jul 30, 2025, 10:42 PM UTC
Resolved: Jul 30, 2025, 11:05 PM UTC
Duration: 23m
Detected by Pingoru: Jul 30, 2025, 10:42 PM UTC

Affected components

Americas (US West)

Update timeline

identified Jul 30, 2025, 10:42 PM UTC

Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
monitoring Jul 30, 2025, 10:52 PM UTC

Error rates have subsided and all health checks are passing successfully. Monitoring for stability before resolving.
resolved Jul 30, 2025, 11:05 PM UTC

This incident has been resolved.

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