Gearset incident

Issues with Backup and Archiving

Resolved after 4 hours 6 minutes, affecting Gearset application (Data management) and Third party integrations (Data management), on August 6, 2026.

resolved Aug 06, 2026, 10:03 PM UTC

The infrastructure issues have been resolved, and we have coordinated re-running any failed backup and archiving jobs. Please raise any continued issues with backup and archiving with our in-app chat.

Started
Aug 06, 2026, 05:57 PM UTC
Resolved
Aug 06, 2026, 10:03 PM UTC
Duration
4h 6m
Detected by Pingoru
Aug 06, 2026, 05:57 PM UTC

Affected components

Gearset application (Data management)Third party integrations (Data management)

Update timeline

  1. investigating Aug 06, 2026, 05:57 PM UTC

    Some users in the US region are seeing backup and archiving jobs failing, and are unable to restore data from backups. Our team is aware of the issue and is investigating.

  2. resolved Aug 06, 2026, 10:03 PM UTC

    The infrastructure issues have been resolved, and we have coordinated re-running any failed backup and archiving jobs. Please raise any continued issues with backup and archiving with our in-app chat.

  3. resolved Aug 06, 2026, 10:03 PM UTC

    The infrastructure issues have been resolved, and we have coordinated re-running any failed backup and archiving jobs. Please raise any continued issues with backup and archiving with our in-app chat.

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