GBG Outage History
GBG is up right nowPingoru has recorded 190 incidents for GBG: 190 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 42 | 196 of 720 (27%) |
| May 2026 | 51 | 409 of 744 (55%) |
| June 2026 | 39 | 308 of 720 (43%) |
| July 2026 | 35 | 108 of 744 (14%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 594 (0%) |
Incidents, newest first
Notice April 17, 2026 Retrospective Service Disruption - CloudCheck - DVS – DVS (All documents)
Started Apr 17, 2026, 01:16 AM UTC· resolved Apr 17, 2026, 01:16 AM UTC
- resolved Apr 17, 2026, 01:16 AM UTC
Please note that there may have been a service disruption, which could have affected the processing of DVS document checks. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST
Critical April 16, 2026 Service Incident for - GreenID - DVS - Medicare Card, DVS - Australian Passport, DVS - Medicare Card 3h 30m DVS - Australian Passport, DVS - Medicare Card
Started Apr 16, 2026, 07:46 PM UTC· resolved Apr 16, 2026, 11:16 PM UTC
- investigating Apr 16, 2026, 07:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 16, 2026, 11:16 PM UTC
This incident has been resolved. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST
Critical April 16, 2026 Service Incident for - GreenID - DVS - Driver Licence (All States) 5h 30m DVS - Driver Licence (All States)
Started Apr 16, 2026, 05:46 PM UTC· resolved Apr 16, 2026, 11:16 PM UTC
- investigating Apr 16, 2026, 05:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 16, 2026, 11:16 PM UTC
This incident has been resolved. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST
Notice April 16, 2026 Retrospective Service Disruption - Loqate - Utilities Register - Electricity – Utilities Register - Electricity
Started Apr 16, 2026, 08:07 AM UTC· resolved Apr 16, 2026, 08:07 AM UTC
- resolved Apr 16, 2026, 08:07 AM UTC
Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 00:57 - 16/04/2026 03:40 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Notice April 13, 2026 Retrospective Service Disruption - CloudCheck - Dow Jones Watchlist – Dow Jones WatchList
Started Apr 13, 2026, 11:34 PM UTC· resolved Apr 13, 2026, 11:34 PM UTC
- resolved Apr 13, 2026, 11:34 PM UTC
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service. Start Date and Time 14 April 2026 — 09:04AM NZST End Date and Time 14 April 2026 — 09:24AM NZST
Notice April 12, 2026 Retrospective Service Disruption - greenID DVS Passport – DVS - Australian Passport
Started Apr 12, 2026, 11:17 PM UTC· resolved Apr 12, 2026, 11:17 PM UTC
- resolved Apr 12, 2026, 11:17 PM UTC
Document/s Affected Passport Start Date and Time 10 April 2026 — 9:13PM AEST End Date and Time 10 April 2026 — 9:45PM AEST
Major April 12, 2026 Supplier Service Incident for - GBG ID3global - UK Credit Header (0154/0155) 37m UK Credit Header (0154/0155)
Started Apr 12, 2026, 03:53 PM UTC· resolved Apr 12, 2026, 04:30 PM UTC
- investigating Apr 12, 2026, 03:53 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Apr 12, 2026, 04:30 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/04/2026 08:30 BST Incident Resolution Time: 12/04/2026 16:44 BST
Critical April 12, 2026 Service Incident for ID3global - Canada Credit Bureau (FINTRAC) (0409) 1h 15m Canada Credit Bureau (FINTRAC) (0409)
Started Apr 12, 2026, 07:30 AM UTC· resolved Apr 12, 2026, 08:46 AM UTC
- identified Apr 12, 2026, 07:30 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 12, 2026, 08:46 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/04/2026 08:30 BST Incident Resolution Time: 12/04/2026 08:46 BST
Major April 9, 2026 AcuFill Activation server returning the following: "ExecuteNonQuery requires an open and available Connection. The connection's current state is closed.w" 3m AcuFill Activation Server
Started Apr 09, 2026, 08:47 PM UTC· resolved Apr 09, 2026, 08:50 PM UTC
- investigating Apr 09, 2026, 08:47 PM UTC
We are currently investigating this issue.
- resolved Apr 09, 2026, 08:50 PM UTC
This incident has been resolved.
Notice April 8, 2026 Retrospective Service Disruption - Loqate - Geocoding – Geocoding
Started Apr 08, 2026, 07:58 AM UTC· resolved Apr 08, 2026, 07:58 AM UTC
- resolved Apr 08, 2026, 07:58 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 08/04/2026 01:05 - 08/04/2026 03:18 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Critical April 8, 2026 Service Disruption - greenID DVS VIC Birth, Marriage and Change of Name Certificates 17h 7m DVS - VIC Birth, Marriage and Change of Name Certificates
Started Apr 08, 2026, 06:18 AM UTC· resolved Apr 08, 2026, 11:25 PM UTC
- investigating Apr 08, 2026, 06:18 AM UTC
Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the DVS - VIC Birth, Marriage and Change of Name Certificates.
- investigating Apr 08, 2026, 06:24 AM UTC
We are continuing to investigate this issue.
- resolved Apr 08, 2026, 11:25 PM UTC
Start Date and Time 8 April 2026 — 3:13PM AEST End Date and Time 9 April 2026 — 9:22AM AEST
Major April 7, 2026 Service Incident for - Loqate - Capture V4 2h 9m Capture V4
Started Apr 07, 2026, 08:05 AM UTC· resolved Apr 07, 2026, 10:15 AM UTC
- investigating Apr 07, 2026, 08:05 AM UTC
Capture V4 - Province data display We are currently investigating an issue affecting province/state name values for the following countries within Capture v4 Retrieve responses: Australia, Canada, Switzerland, Italy, New Zealand Some customers may see unexpected or incorrect province values returned as part of their results. Our teams have identified a recent change as the likely trigger, and a change reversion is now underway to restore the expected behaviour. We are treating this as a priority and will provide a further update once the reversion is complete. We apologise for any inconvenience this may cause and thank you for your patience.
- resolved Apr 07, 2026, 10:15 AM UTC
The change reversion has now been completed, and the issue affecting province/state name values within Capture v4 Retrieve responses has been fully resolved. We have confirmed that service behaviour has returned to normal and are continuing to monitor to ensure ongoing stability. We apologise for the impact this may have had on your operations, and thank you for your patience whilst we worked to resolve this. Incident Start Time: 02/04/2026 16:00 BST Incident Resolution Time: 07/04/2026 10:58 BST
Major April 7, 2026 Intermittent Service Disruption - greenID DVS Medicare 19h 13m DVS - Medicare Card
Started Apr 07, 2026, 04:12 AM UTC· resolved Apr 07, 2026, 11:25 PM UTC
- investigating Apr 07, 2026, 04:12 AM UTC
Transactions involving DVS Medicare may result in errors. We will provide the next update as soon as new information becomes available.
- resolved Apr 07, 2026, 11:25 PM UTC
Start Date and Time 7 April 2026 — 1:31PM AEST End Date and Time 8 April 2026 — 8:59AM AEST
Major April 7, 2026 Intermittent Service Disruption - Cloudcheck DVS Medicare 19h 14m Australian Medicare
Started Apr 07, 2026, 04:12 AM UTC· resolved Apr 07, 2026, 11:27 PM UTC
- investigating Apr 07, 2026, 04:12 AM UTC
Transactions involving DVS Medicare may result in errors. We will provide the next update as soon as new information becomes available.
- resolved Apr 07, 2026, 11:27 PM UTC
Start Date and Time 7 April 2026 — 1:31PM AEST End Date and Time 8 April 2026 — 8:59AM AEST
Notice April 6, 2026 Retrospective Service Disruption - greenID DVS - QLD Birth, Marriage and Change of Name Certificates – DVS - QLD Birth, Marriage and Change of Name Certificates
Started Apr 06, 2026, 11:30 PM UTC· resolved Apr 06, 2026, 11:30 PM UTC
- resolved Apr 06, 2026, 11:30 PM UTC
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service. Document/s Affected DVS - QLD Birth, Marriage and Change of Name Certificates Start Date and Time 31 March 2026 — 3:28PM AEDT End Date and Time 5 April 2026 — 7:00AM AEST
Notice April 6, 2026 Retrospective Intermittent Service Disruption - greenID DVS Visa – DVS - Visa Verification
Started Apr 06, 2026, 11:27 PM UTC· resolved Apr 06, 2026, 11:27 PM UTC
- resolved Apr 06, 2026, 11:27 PM UTC
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service. Document/s Affected Visa Start Date and Time 5 April 2026 — 2:02AM AEST End Date and Time 5 April 2026 — 6:50AM AEST
Minor April 5, 2026 Service Disruption - greenID GBG Trust Alert 22m GBG Trust Alert
Started Apr 05, 2026, 10:25 AM UTC· resolved Apr 05, 2026, 10:47 AM UTC
- investigating Apr 05, 2026, 10:25 AM UTC
Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the GBG Alerts.
- resolved Apr 05, 2026, 10:47 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 05/04/2026 02:10 AM AEDT Incident Resolution Time: 06/04/2026 08:25 PM AEST
Critical April 4, 2026 Service Incident for - GreenID - DVS - Australian Passport 14h 26m DVS - Australian Passport
Started Apr 04, 2026, 05:46 PM UTC· resolved Apr 05, 2026, 08:13 AM UTC
- investigating Apr 04, 2026, 05:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 05, 2026, 08:13 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 04/04/2026 17:02 BST Incident Resolution Time: 04/04/2026 21:50 BST
Major March 31, 2026 Service Disruption - Cloudcheck DVS QLD Birth, Marriage and Change of Name Certificates 5d 2h Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started Mar 31, 2026, 05:30 AM UTC· resolved Apr 05, 2026, 08:03 AM UTC
- investigating Mar 31, 2026, 05:30 AM UTC
Transactions involving DVS QLD Birth, Marriage, and Change of Name Certificates may result in errors. Further updates will be provided as soon as more information becomes available.
- resolved Apr 05, 2026, 08:03 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 31/03/2026 05:28 BST Incident Resolution Time: 04/04/2026 22:00 BST
Critical March 31, 2026 Service Disruption - greenID DVS QLD Birth, Marriage and Change of Name Certificates 5d 2h DVS - QLD Birth, Marriage and Change of Name Certificates
Started Mar 31, 2026, 05:29 AM UTC· resolved Apr 05, 2026, 07:59 AM UTC
- investigating Mar 31, 2026, 05:29 AM UTC
Transactions involving DVS QLD Birth, Marriage, and Change of Name Certificates may result in errors. Further updates will be provided as soon as more information becomes available.
- resolved Apr 05, 2026, 07:59 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 31/03/2026 05:28 BST Incident Resolution Time: 04/04/2026 22:00 BST
Major March 30, 2026 Supplier Service Incident for - Cloudcheck DVS DVS - ACT Birth, Marriage and Change of Name Certificates 59m Australian Birth Certificate, Australian Citizenship, Australian Marriage Certificate
Started Mar 30, 2026, 04:44 AM UTC· resolved Mar 30, 2026, 05:44 AM UTC
- investigating Mar 30, 2026, 04:44 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Mar 30, 2026, 05:44 AM UTC
Start Date and Time 30 March 2026 — 2:53PM AEDT End Date and Time 30 March 2026 — 4:18PM AEDT
Notice March 26, 2026 Retrospective Service Disruption - Cloudcheck - DVS - Australian Medicare – Australian Medicare
Started Mar 26, 2026, 08:46 PM UTC· resolved Mar 26, 2026, 08:46 PM UTC
- resolved Mar 26, 2026, 08:46 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Australian Medicare Incident Start Time: 26/03/2026 20:40 AEDT Incident Resolution Time: 26/03/2026 21:52 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Notice March 26, 2026 Retrospective Service Disruption - Cloudcheck - DVS - Centrelink Concession Card – Australian Centrelink
Started Mar 26, 2026, 08:43 PM UTC· resolved Mar 26, 2026, 08:43 PM UTC
- resolved Mar 26, 2026, 08:43 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Centrelink Concession Card Start Date and Time 26/03/2026 20:18 AEDT End Date and Time 26/03/2026 21:50 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Notice March 26, 2026 Retrospective Service Disruption - GreenID - DVS - Centrelink Concession Card – DVS - Centrelink Concession Card
Started Mar 26, 2026, 08:38 PM UTC· resolved Mar 26, 2026, 08:38 PM UTC
- resolved Mar 26, 2026, 08:38 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - Centrelink Concession Card Start Date and Time 26/03/2026 20:18 AEDT End Date and Time 26/03/2026 21:50 AEDT We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Minor March 26, 2026 Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match additional sources (including govID) 1h 20m Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia:Dual match all sources (including govID)
Started Mar 26, 2026, 10:38 AM UTC· resolved Mar 26, 2026, 11:58 AM UTC
- investigating Mar 26, 2026, 10:38 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Mar 26, 2026, 11:58 AM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.