GBG incident
Retrospective Service Disruption - Loqate - Utilities Register - Electricity
Resolved on April 16, 2026, affecting Utilities Register - Electricity.
Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 00:57 - 16/04/2026 03:40 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Affected components
Update timeline
- resolved Apr 16, 2026, 08:07 AM UTC
Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 00:57 - 16/04/2026 03:40 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
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