Freshchat incident
Degraded performance with Advanced Automations marketplace app
Resolved after 3 hours 35 minutes, affecting Marketplace, on October 20, 2025.
The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while we worked with our third-party service provider to restore full functionality.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:55 PM UTC
We are observing intermittent failures in executing Advanced Automation Rules due to an issue with a third-party service. Customers might also experience occasional issues when creating or updating automation rules. Our on-call team is actively collaborating with the third-party provider to restore normal functionality.
- investigating Oct 21, 2025, 01:30 AM UTC
The team is currently working on the update provided by the third-party service. Further updates will be shared once the initial validation phase is completed.
- investigating Oct 21, 2025, 03:15 AM UTC
The team has started implementing the fix provided by the third-party service provider. We will continue to monitor the progress and share updates accordingly.
- resolved Oct 21, 2025, 04:00 AM UTC
The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while we worked with our third-party service provider to restore full functionality.
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