Resolved after 50 minutes, affecting Freshchat Web App, on November 6, 2025.
We experienced degraded performance with the widget not loading between 9:35 PM IST and 10:25 PM IST. The engineering team identified and resolved the issue, and the widget service is now functioning normally. We will continue to monitor the situation closely.
Affected components
Freshchat Web App
Update timeline
- investigating Nov 06, 2025, 04:05 PM UTC
We experienced degraded performance with the widget not loading between 9:35 PM IST and 10:25 PM IST. The engineering team identified and resolved the issue, and the widget service is now functioning normally. We will continue to monitor the situation closely.
- resolved Nov 06, 2025, 04:55 PM UTC
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