Freshchat incident

Issue with Freshchat automation

Resolved after 4 hours 19 minutes, affecting Marketplace and Marketplace and 1 more, on November 13, 2025.

resolved Nov 13, 2025, 12:20 PM UTC

The issue affecting a subset of customers across all regions with automation and assignment rules has been resolved.All services are now working as expected.

Started
Nov 13, 2025, 08:00 AM UTC
Resolved
Nov 13, 2025, 12:20 PM UTC
Duration
4h 19m
Detected by Pingoru
Nov 13, 2025, 08:00 AM UTC

Affected components

MarketplaceMarketplaceMarketplaceMarketplace

Update timeline

  1. investigating Nov 13, 2025, 08:00 AM UTC

    We’re investigating an issue affecting a subset of customers across all regions, where advanced automation and assignment rules may not work as expected.Our team is actively working to identify the cause and restore normal functionality.

  2. resolved Nov 13, 2025, 12:20 PM UTC

    The issue affecting a subset of customers across all regions with automation and assignment rules has been resolved.All services are now working as expected.

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