Resolved after 1 hour 45 minutes, affecting API, on April 9, 2026.
The issue affecting SLA reminder notifications and SLA breach notification has been identified and resolved. All services are now functioning as expected. Thank you for your patience.
Affected components
Update timeline
- investigating Apr 09, 2026, 10:35 AM UTC
We are currently experiencing an issue where SLA reminder notifications and SLA breach notification on tickets are not being triggered as expected. Our team has identified the source and is actively working to restore full functionality.
- resolved Apr 09, 2026, 12:20 PM UTC
The issue affecting SLA reminder notifications and SLA breach notification has been identified and resolved. All services are now functioning as expected. Thank you for your patience.
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