Resolved after 58 minutes, affecting Freddy AI Agent, on September 12, 2026.
The issue impacting bot functionality in Freshchat has been resolved. Services are operating normally, and we continue to monitor closely to ensure ongoing stability.
Affected components
Freddy AI Agent
Update timeline
- investigating Sep 12, 2026, 06:37 PM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- resolved Sep 12, 2026, 07:35 PM UTC
The issue impacting bot functionality in Freshchat has been resolved. Services are operating normally, and we continue to monitor closely to ensure ongoing stability.
Your product runs on more than Freshchat
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services