FreedomPay Outage History
FreedomPay is up right nowPingoru has recorded 84 incidents for FreedomPay: 84 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 17 of 720 (2%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 11 | 10 of 720 (1%) |
| July 2026 | 3 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 5 | 3 of 720 (0%) |
| October 2026 | 10 | 10 of 512 (2%) |
Incidents, newest first
Minor October 20, 2026 Alert: Redsys - Europe Processing Issues 5h 26m Redsys - Europe
Started Oct 20, 2026, 12:52 AM UTC· resolved Oct 20, 2026, 06:18 AM UTC
- investigating Oct 20, 2026, 12:52 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Redsys - Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Oct 20, 2026, 06:18 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Redsys - Europe relationship manager.
Notice October 16, 2026 FreedomPay P2PE Instruction Manual Update (Version 3.4) – P2PE Instruction Manual (PIM)
Started Oct 16, 2026, 02:34 PM UTC· resolved Oct 16, 2026, 02:34 PM UTC
- resolved Oct 16, 2026, 02:34 PM UTC
A new version of FreedomPay's PIM has been posted to https://corporate.freedompay.com/pim. This version includes additional devices supported by our solution, and updates the format to the new PIM template provided by the PCI SSC. For any questions, feel free to contact [email protected]
Minor October 15, 2026 Alert: Visa Acceptance Platform (VAP) Processing Issues 43m Visa Acceptance Platform (VAP)
Started Oct 15, 2026, 08:22 AM UTC· resolved Oct 15, 2026, 09:05 AM UTC
- investigating Oct 15, 2026, 08:22 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Acceptance Platform (VAP). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Oct 15, 2026, 09:05 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.
Minor October 13, 2026 Alert: Barclays Payments Europe Processing Issues 11m Barclays Payments Europe
Started Oct 13, 2026, 03:57 PM UTC· resolved Oct 13, 2026, 04:09 PM UTC
- investigating Oct 13, 2026, 03:57 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Barclays Payments Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Oct 13, 2026, 04:09 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Notice October 12, 2026 Resolved: Visa Acceptance Platform (VAP) Transaction Processing Latency – Visa Acceptance Platform (VAP)
Started Oct 12, 2026, 08:56 AM UTC· resolved Oct 12, 2026, 08:56 AM UTC
- resolved Oct 12, 2026, 08:56 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Visa Acceptance Platform (VAP) relationship manager.
Minor October 8, 2026 Alert: Worldpay Vantiv Processing Issues 13m Worldpay Vantiv
Started Oct 08, 2026, 06:39 AM UTC· resolved Oct 08, 2026, 06:52 AM UTC
- investigating Oct 08, 2026, 06:39 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay Vantiv. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Oct 08, 2026, 06:52 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay Vantiv relationship manager.
Minor September 15, 2026 Alert: Visa Cardinal Commerce 3D Secure Processing Issues 25m Freeway, Hosted Payment Controls, Visa Cardinal Commerce 3D Secure, Hosted Payment Page and 1 more
Started Sep 15, 2026, 06:11 PM UTC· resolved Sep 15, 2026, 06:37 PM UTC
- investigating Sep 15, 2026, 06:11 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Visa Cardinal Commerce 3D Secure. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Sep 15, 2026, 06:37 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Minor September 15, 2026 Alert: Freeway Processing Issues 7m Freeway
Started Sep 15, 2026, 11:32 AM UTC· resolved Sep 15, 2026, 11:39 AM UTC
- investigating Sep 15, 2026, 11:32 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Sep 15, 2026, 11:39 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
Minor September 1, 2026 Alert: Network International - MEA Processing Issues 23m Network International - MEA
Started Sep 01, 2026, 11:59 PM UTC· resolved Sep 02, 2026, 12:23 AM UTC
- investigating Sep 01, 2026, 11:59 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Sep 02, 2026, 12:23 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International - MEA relationship manager.
Minor July 14, 2026 Alert: Global Payments Heartland - US Processing Issues 15m Global Payments Heartland - US
Started Jul 14, 2026, 01:21 PM UTC· resolved Jul 14, 2026, 01:36 PM UTC
- investigating Jul 14, 2026, 01:21 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments Heartland - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Jul 14, 2026, 01:36 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments Heartland - US relationship manager.
Critical July 12, 2026 Alert: Global Blue - Currency Select - Australia Processing Issues 13m Global Blue - Currency Select - Australia
Started Jul 12, 2026, 02:55 AM UTC· resolved Jul 12, 2026, 03:08 AM UTC
- investigating Jul 12, 2026, 02:55 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Blue - Currency Select - Australia. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Jul 12, 2026, 03:08 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Blue - Currency Select - Australia relationship manager.
Minor June 23, 2026 Alert: Worldpay's Worldwide Payment Gateway - WPG Processing Issues 56m Worldpay's Worldwide Payment Gateway - WPG
Started Jun 23, 2026, 07:41 PM UTC· resolved Jun 23, 2026, 08:37 PM UTC
- investigating Jun 23, 2026, 07:41 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay's Worldwide Payment Gateway - WPG. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Jun 23, 2026, 07:48 PM UTC
FreedomPay is in contact with Worldpay's Worldwide Payment Gateway - WPG and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved Jun 23, 2026, 08:37 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay's Worldwide Payment Gateway - WPG relationship manager.
Minor June 23, 2026 Alert: Global Payments UCP U.K. Processing Issues 7m Global Payments UCP U.K.
Started Jun 23, 2026, 09:39 AM UTC· resolved Jun 23, 2026, 09:46 AM UTC
- investigating Jun 23, 2026, 09:39 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Jun 23, 2026, 09:46 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP U.K. relationship manager.
Minor June 16, 2026 Alert: FEXCO Processing Issues 1h 3m FEXCO
Started Jun 16, 2026, 01:10 PM UTC· resolved Jun 16, 2026, 02:13 PM UTC
- investigating Jun 16, 2026, 01:10 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with FEXCO. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Jun 16, 2026, 01:40 PM UTC
FreedomPay is in contact with FEXCO and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved Jun 16, 2026, 02:13 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Minor June 10, 2026 Alert: De Lange Landen Processing Platform Processing Issues 1h 4m De Lange Landen Processing Platform
Started Jun 10, 2026, 05:52 PM UTC· resolved Jun 10, 2026, 06:56 PM UTC
- investigating Jun 10, 2026, 05:52 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with De Lange Landen Processing Platform. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Jun 10, 2026, 06:56 PM UTC
transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your De Lange Landen Processing Platform relationship manager.
Minor June 10, 2026 Alert: Hosted Payment Controls Processing Issues 51m Hosted Payment Controls
Started Jun 10, 2026, 04:08 PM UTC· resolved Jun 10, 2026, 05:00 PM UTC
- investigating Jun 10, 2026, 04:08 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Hosted Payment Controls. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Jun 10, 2026, 05:00 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Minor June 9, 2026 Alert: Mastercard TSPI Processing Issues 1h 33m TSPI
Started Jun 09, 2026, 09:24 AM UTC· resolved Jun 09, 2026, 10:57 AM UTC
- investigating Jun 09, 2026, 09:24 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Mastercard TSPI. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Jun 09, 2026, 10:01 AM UTC
FreedomPay is in contact with Mastercard TSPI and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved Jun 09, 2026, 10:57 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Mastercard TSPI relationship manager.
Minor March 30, 2026 Alert: Stored Value Processing Issues 13m Stored Value
Started Mar 30, 2026, 08:47 PM UTC· resolved Mar 30, 2026, 09:00 PM UTC
- investigating Mar 30, 2026, 08:47 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Stored Value. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Mar 30, 2026, 09:00 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
Minor March 23, 2026 Alert: Worldline GICC Europe Processing Issues 2h 25m Worldline GICC Europe
Started Mar 23, 2026, 04:05 AM UTC· resolved Mar 23, 2026, 06:30 AM UTC
- investigating Mar 23, 2026, 04:05 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldline GICC Europe. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Mar 23, 2026, 05:44 AM UTC
FreedomPay is in contact with Worldline GICC Europe and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved Mar 23, 2026, 06:30 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldline GICC Europe relationship manager.
Minor March 22, 2026 Enterprise portal reporting 2h 9m Enterprise Portal
Started Mar 22, 2026, 09:35 AM UTC· resolved Mar 22, 2026, 11:45 AM UTC
- investigating Mar 22, 2026, 09:35 AM UTC
We are currently investigating this issue.
- investigating Mar 22, 2026, 11:40 AM UTC
We are continuing to investigate this issue.
- resolved Mar 22, 2026, 11:45 AM UTC
This incident has been resolved.
Minor March 20, 2026 Alert: Heartland Gift Card Processing Issues 23m Heartland Gift Card
Started Mar 20, 2026, 11:55 PM UTC· resolved Mar 21, 2026, 12:18 AM UTC
- investigating Mar 20, 2026, 11:55 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Mar 21, 2026, 12:18 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
Minor March 18, 2026 Alert: UAT Processing Issues 1h 13m UAT
Started Mar 18, 2026, 08:33 PM UTC· resolved Mar 18, 2026, 09:46 PM UTC
- investigating Mar 18, 2026, 08:33 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts in the UAT environment. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Mar 18, 2026, 09:46 PM UTC
transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your UAT relationship manager.
Minor March 12, 2026 Alert: Fiserv Nashville - US Processing Issues 7m Fiserv Nashville - US
Started Mar 12, 2026, 07:44 AM UTC· resolved Mar 12, 2026, 07:52 AM UTC
- investigating Mar 12, 2026, 07:44 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Fiserv Nashville - US. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Mar 12, 2026, 07:52 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US relationship manager.
Minor March 3, 2026 Alert: Network International MPGS - MEA Processing Issues 40m Network International MPGS - MEA
Started Mar 03, 2026, 06:23 PM UTC· resolved Mar 03, 2026, 07:04 PM UTC
- investigating Mar 03, 2026, 06:23 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Network International MPGS - MEA. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- resolved Mar 03, 2026, 07:04 PM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Network International MPGS - MEA relationship manager.
Minor February 22, 2026 Alert: Enterprise Portal Reporting Delays 8m Enterprise Portal
Started Feb 22, 2026, 02:48 AM UTC· resolved Feb 22, 2026, 02:56 AM UTC
- investigating Feb 22, 2026, 02:48 AM UTC
FreedomPay is currently investigating reports of reporting delays with Enterprise Portal. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
- resolved Feb 22, 2026, 02:56 AM UTC
Enterprise Portal reporting delays have been fully resolved.