Firmable incident

User Management & Authentication: Delayed email delivery to Microsoft (Outlook / Microsoft 365) recipients

Resolved after 4 hours 29 minutes, on September 4, 2026.

resolved Sep 04, 2026, 02:53 PM UTC

The authentication provider issue has been resolved. The Firmable App is fully operational.

Started
Sep 04, 2026, 10:23 AM UTC
Resolved
Sep 04, 2026, 02:53 PM UTC
Duration
4h 29m
Detected by Pingoru
Sep 04, 2026, 10:23 AM UTC

Update timeline

  1. investigating Sep 04, 2026, 10:23 AM UTC

    We are investigating an issue with our authentication provider that may be affecting the Firmable App. We will provide updates as we have more information.

  2. monitoring Sep 04, 2026, 01:53 PM UTC

    A fix has been implemented for the authentication issue and we are monitoring the situation.

  3. resolved Sep 04, 2026, 02:53 PM UTC

    The authentication provider issue has been resolved. The Firmable App is fully operational.

  4. resolved Sep 04, 2026, 02:53 PM UTC

    The authentication provider issue has been resolved. The Firmable App is fully operational.

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