Fiix Software Outage History

Started Oct 01, 2026, 02:21 PM UTC· resolved Oct 01, 2026, 10:25 PM UTC

1. identified Oct 01, 2026, 02:21 PM UTC

   We are currently investigating reports of degraded performance affecting some users. Customers may experience slower-than-normal response times when using the application. Our Engineering team has identified the issue and is actively investigating while closely monitoring platform performance. Service remains available, and we will continue to provide updates as more information becomes available.

2. identified Oct 01, 2026, 02:44 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 01, 2026, 02:45 PM UTC

   We are investigating reports of increased application latency affecting some users. Customers may experience slower-than-normal response times while using the platform. As part of our mitigation efforts, we will be performing a controlled restart of application services. During this process, some users may experience brief interruptions while services are restored. Our team is actively monitoring the platform and continuing to investigate the underlying cause. We will provide another update as soon as more information becomes available. Thank you for your patience.

4. monitoring Oct 01, 2026, 03:07 PM UTC

   We have completed mitigation actions and are seeing improved application performance. Our team is continuing to closely monitor the platform to ensure services remain stable. If you continue to experience slowness or encounter any issues, please contact our Support team at [email protected] for assistance. We will continue monitoring and will provide further updates if necessary. Thank you for your patience while we worked through this issue.

5. resolved Oct 01, 2026, 10:25 PM UTC

   The issue causing slower-than-normal response times in the application has been resolved. If you continue to experience any issues, please contact Support at [email protected].

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Started Sep 17, 2026, 04:16 PM UTC· resolved Sep 17, 2026, 07:18 PM UTC

1. identified Sep 17, 2026, 04:16 PM UTC

   We have identified the source of the issue affecting Work Request Portal (WRP) request processing and are actively implementing mitigation measures. Some customers may continue to experience delays while processing returns to normal. We will provide additional updates as more information becomes available.

2. resolved Sep 17, 2026, 07:18 PM UTC

   Request processing has returned to normal operation, and any delays experienced during the incident have been resolved. If you continue to experience any issues, please contact Support at [email protected].

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Started Sep 10, 2026, 11:31 AM UTC· resolved Sep 10, 2026, 08:20 PM UTC

1. investigating Sep 10, 2026, 11:31 AM UTC

   We are investigating reports that the latest version of the Fiix Mobile Android application (v1.61.0) is unexpectedly closing when launched on some Android devices. Our team is actively investigating the issue and working to determine the scope and root cause. We will provide an update as soon as more information becomes available. If you are experiencing this issue or require additional assistance, please contact [email protected].

2. resolved Sep 10, 2026, 08:20 PM UTC

   The issue affecting some Android users has been resolved. If the Fiix Mobile app continues to close unexpectedly on launch, please uninstall and reinstall the app from the Google Play Store. If you continue to experience issues after reinstalling, please contact [email protected].

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Started Jun 30, 2026, 11:12 AM UTC· resolved Jun 30, 2026, 12:00 PM UTC

1. investigating Jun 30, 2026, 11:12 AM UTC

   We are investigating reports that a chat widget may be overlapping certain areas of the Fiix CMMS interface and impacting normal navigation for some users. Our team is actively working to determine the cause and implement a resolution. Core CMMS functionality remains available, and we are treating this as a priority. We will provide further updates as soon as additional information is available. Thank you for your patience and understanding. If you require further assistance ,please contact [email protected].

2. resolved Jun 30, 2026, 12:00 PM UTC

   The issue that caused a chat widget to overlap certain areas of the Fiix CMMS interface has been resolved, and normal application navigation has been restored. Should you require further assistance, please contact [email protected].

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Started Jun 01, 2026, 08:14 PM UTC· resolved Jun 02, 2026, 07:23 PM UTC

1. investigating Jun 01, 2026, 08:14 PM UTC

   We are currently investigating an issue affecting some users ability to login, our engineering team is working to identify the root cause and implement a solution. Our next update will be in 15 minutes.

2. investigating Jun 01, 2026, 08:29 PM UTC

   We are still investigating an issue affecting some users ability to login, our engineering team is working to identify the root cause and implement a solution. Our next update will be in 15 minutes.

3. monitoring Jun 01, 2026, 09:02 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 02, 2026, 07:23 PM UTC

   This incident has been resolved.

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Started May 14, 2026, 07:01 AM UTC· resolved May 14, 2026, 08:05 AM UTC

1. investigating May 14, 2026, 07:01 AM UTC

   We’re currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. Next update in15 minutes

2. investigating May 14, 2026, 07:19 AM UTC

   We are continuing to investigate this issue, the team is working to identify the root cause and implement a solution. We will send an additional update in 15 minutes.

3. monitoring May 14, 2026, 07:47 AM UTC

   The login issue has been resolved and normal access has been restored across the platform. We will continue monitoring and will provide updates if anything changes.

4. resolved May 14, 2026, 08:05 AM UTC

   The issue has been resolved and normal service has been restored. Some users may have experienced request timeouts during the incident window. The underlying condition has been addressed and monitoring remains in place. If you are still experiencing login issues, please contact [email protected].

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Started Jan 23, 2026, 05:37 PM UTC· resolved Jan 27, 2026, 07:22 PM UTC

1. investigating Jan 23, 2026, 05:37 PM UTC

   We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. Next update in 15 minuttes

2. investigating Jan 23, 2026, 05:52 PM UTC

   We’re continuing to investigate a service disruption. Our engineering team is working to identify the root cause and implement a solution. Next update in 15 minutes

3. monitoring Jan 23, 2026, 06:12 PM UTC

   A fix has been implemented, and you should now be able to log back into your systems. We are continuing to monitor the situation to ensure stability. If you continue to experience issues logging in, please reach out to [email protected] for assistance.

4. monitoring Jan 27, 2026, 07:22 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jan 27, 2026, 07:22 PM UTC

   This incident has been resolved.

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Started Sep 12, 2025, 03:34 PM UTC· resolved Sep 12, 2025, 09:00 PM UTC

1. investigating Sep 12, 2025, 03:34 PM UTC

   We are currently investigating an issue with the Work Request Portal.

2. investigating Sep 12, 2025, 03:43 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 12, 2025, 03:59 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Sep 12, 2025, 06:44 PM UTC

   We are continuing to implement a solution for the issue affecting WRP access.

5. monitoring Sep 12, 2025, 07:16 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Sep 12, 2025, 09:00 PM UTC

   The issue concerning the Work Request Portalhas been resolved. If you are still having any issues with the WRP please contact [email protected]

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Started Aug 28, 2025, 02:27 PM UTC· resolved Aug 28, 2025, 06:08 PM UTC

1. investigating Aug 28, 2025, 02:27 PM UTC

   We are currently investigating this issue.

2. investigating Aug 28, 2025, 02:27 PM UTC

   We are continuing to investigate this issue.

3. identified Aug 28, 2025, 02:50 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Aug 28, 2025, 03:40 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Aug 28, 2025, 06:08 PM UTC

   This incident has been resolved.

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Started Jul 08, 2025, 09:07 AM UTC· resolved Jul 08, 2025, 09:56 AM UTC

1. investigating Jul 08, 2025, 09:07 AM UTC

   Our Engineering team is in the process of investigating a scheduled maintenance issue. We will ensure that you are kept informed of any updates as they become available.

2. identified Jul 08, 2025, 09:34 AM UTC

   The issue has been identified, and a solution Will be implemented.

3. resolved Jul 08, 2025, 09:56 AM UTC

   The issue concerning the scheduled maintenance has been resolved. If you are still having any issues with the SMs, please contact [email protected]

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Started Jun 16, 2025, 09:15 AM UTC· resolved Jun 16, 2025, 05:47 PM UTC

1. monitoring Jun 16, 2025, 09:15 AM UTC

   A security based update affected some users ability to run some reports. This has now been resolved and we are monitoring . If you continue to have any issues running reports, please contact [email protected] for assistance

2. resolved Jun 16, 2025, 05:47 PM UTC

   This has been resolved . if you continue to have any issues with running reports please contact [email protected] for further assistance.

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Started Jun 02, 2025, 04:35 PM UTC· resolved Jun 03, 2025, 12:09 PM UTC

1. investigating Jun 02, 2025, 04:35 PM UTC

   We are currently investigating an issue affecting the ability to add files on our mobile app. Our team is working to identify the root cause and implement a solution. Next update within the hour.

2. identified Jun 02, 2025, 05:44 PM UTC

   We’ve identified the issue affecting the ability to upload files on the mobile app We’re working on a fix to resolve this The next update will be in the next hour .

3. identified Jun 02, 2025, 07:46 PM UTC

   We have identified the cause of the issue affecting your ability to add files on our mobile app. The fix will necessitate a brief restart around 4:20PM EST for 15 minutes. You will not be able to log in to the system during that time. For any questions please contact [email protected]

4. monitoring Jun 02, 2025, 08:48 PM UTC

   We’ve deployed a fix that resolves the issue affecting your ability to upload files on the mobile app . We will continue to monitor the fix , please reach out to [email protected] if you need further assistance .

5. resolved Jun 03, 2025, 12:09 PM UTC

   This incident has been resolved.

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Started May 30, 2025, 11:09 AM UTC· resolved May 30, 2025, 08:56 PM UTC

1. investigating May 30, 2025, 11:09 AM UTC

   We’re currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. Next update in 15 minutes

2. identified May 30, 2025, 11:27 AM UTC

   Service is now restored, if you are having issues logging in ,please contact [email protected] for further assistance.

3. monitoring May 30, 2025, 12:55 PM UTC

   We’re continuing to monitor, if you are having issues logging in ,please contact [email protected] for further assistance.

4. resolved May 30, 2025, 08:56 PM UTC

   This incident has been resolved.

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Started May 01, 2025, 07:48 PM UTC· resolved May 01, 2025, 08:16 PM UTC

1. investigating May 01, 2025, 07:48 PM UTC

   We are currently investigating this issue.

2. resolved May 01, 2025, 08:16 PM UTC

   This incident has been resolved.

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Started Apr 14, 2025, 10:54 PM UTC· resolved Apr 14, 2025, 10:54 PM UTC

1. resolved Apr 14, 2025, 10:54 PM UTC

   A service provider, experienced an issue which affected the ability for some users to login to the application . See Auth0s statuspage for more details https://status.auth0.com/incidents/zgyzzt12c40v?u=3x12mby2f990 We will continue to monitor this. but please reach out to [email protected] if you continue to be impacted.

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Started Jan 13, 2025, 01:03 PM UTC· resolved Jan 13, 2025, 02:39 PM UTC

1. investigating Jan 13, 2025, 01:03 PM UTC

   We’re currently experiencing a issue affecting users ability to upload CSVs . Our team is working to identify the root cause and implement a solution. Next update in 30 minutes

2. investigating Jan 13, 2025, 01:12 PM UTC

   We are continuing to investigate this issue.

3. identified Jan 13, 2025, 01:29 PM UTC

   We have identified the issue affecting the ability to import CSV files into the system . This was caused by a recent security based update. A fix will need a brief restart of our service. while will affect your ability to login . Next update within 15 minutes

4. monitoring Jan 13, 2025, 01:37 PM UTC

   We’ve deployed a fix that resolves the issue affecting your ability to import CSV files. You should now be able to log in and upload files . We’re monitoring the fix and if you continue to have any issues please contact [email protected] .

5. resolved Jan 13, 2025, 02:39 PM UTC

   This incident has now been resolved. If you continue to have any issues , please reach out to [email protected] for assistance.

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Started Jan 08, 2025, 10:11 PM UTC· resolved Jan 08, 2025, 11:22 PM UTC

1. monitoring Jan 08, 2025, 10:11 PM UTC

   We’re currently experiencing an intermittent issue affecting some users ability to submit Work Requests through the Work Request Portal. Configurations changes were made to resolve and we are monitoring the behaviour. For more information and assistance please reach out to [email protected]

2. resolved Jan 08, 2025, 11:22 PM UTC

   This incident has been resolved.

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Started Nov 15, 2024, 05:40 PM UTC· resolved Nov 16, 2024, 12:07 AM UTC

1. identified Nov 15, 2024, 05:40 PM UTC

   We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. Users will be unable to login . Next update in 15 minutes

2. monitoring Nov 15, 2024, 05:49 PM UTC

   We’ve deployed a fix that should resolve this issue . We’re monitoring to ensure that all is back up and running well

3. resolved Nov 16, 2024, 12:07 AM UTC

   This incident has been resolved.

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Started Nov 14, 2024, 09:35 AM UTC· resolved Nov 15, 2024, 01:37 PM UTC

1. investigating Nov 14, 2024, 09:35 AM UTC

   We are currently investigating a service disruption to our Analytics module. Our team is working to identify the root cause and implement a solution. Our next update will be within 30 minutes

2. investigating Nov 14, 2024, 10:00 AM UTC

   We are continuing to investigate a service disruption to our Analytics module. Our team is working to identify the root cause and implement a solution. Our next update will be within 30 minutes

3. investigating Nov 14, 2024, 10:33 AM UTC

   We are continuing to investigate a service disruption to our Analytics module. Our team is working to identify the root cause and implement a solution. Our next update will be within 30 minutes

4. investigating Nov 14, 2024, 11:00 AM UTC

   We’ve determined that there is an issue affecting Analytics connectivity , All Analytics users will be affected. We’re working to resolve the issue . Next update in 30 minutes

5. identified Nov 14, 2024, 11:00 AM UTC

   We’ve determined that there is an issue affecting Analytics connectivity , All Analytics users will be affected. We’re working to resolve the issue . Next update in 30 minutes

6. identified Nov 14, 2024, 11:43 AM UTC

   We’ve determined that there is an issue affecting Analytics connectivity , All Analytics users will be affected. We’re continuing to work on a fix for this issue . Next update in 30 minutes

7. identified Nov 14, 2024, 12:22 PM UTC

   We are continuing to implement a solution for the issue affecting Analytics access.

8. identified Nov 14, 2024, 01:28 PM UTC

   We are continuing to implement a solution for the issue affecting Analytics access.

9. monitoring Nov 14, 2024, 02:36 PM UTC

   This incident has now been resolved. If you continue to have any issues , please reach out to [email protected] for assistance.

10. resolved Nov 15, 2024, 01:37 PM UTC

    This incident has been resolved.

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Started Nov 04, 2024, 04:27 PM UTC· resolved Nov 05, 2024, 01:00 AM UTC

1. investigating Nov 04, 2024, 04:27 PM UTC

   Our team is investigating reports of slower than expected performance on Dashboard widgets and v5 Reports.

2. identified Nov 04, 2024, 05:48 PM UTC

   The issue has been isolated to the scheduled compliance dashboard widget in the Dashboard module. This widget has been temporarily turned off while we continue to investigate. In the meantime, the Analytics and Report modules can be used to access and report on the scheduled compliance data.

3. resolved Nov 05, 2024, 01:00 AM UTC

   This incident has been resolved.

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