Fiix Software incident

Work Request Portal Error

Resolved after 5 hours 25 minutes, affecting Work Request Portal, on September 12, 2025.

resolved Sep 12, 2025, 09:00 PM UTC

The issue concerning the Work Request Portalhas been resolved. If you are still having any issues with the WRP please contact [email protected]

Started
Sep 12, 2025, 03:34 PM UTC
Resolved
Sep 12, 2025, 09:00 PM UTC
Duration
5h 25m
Detected by Pingoru
Sep 12, 2025, 03:34 PM UTC

Affected components

Work Request Portal

Update timeline

  1. investigating Sep 12, 2025, 03:34 PM UTC

    We are currently investigating an issue with the Work Request Portal.

  2. investigating Sep 12, 2025, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 12, 2025, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 12, 2025, 06:44 PM UTC

    We are continuing to implement a solution for the issue affecting WRP access.

  5. monitoring Sep 12, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 12, 2025, 09:00 PM UTC

    The issue concerning the Work Request Portalhas been resolved. If you are still having any issues with the WRP please contact [email protected]

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