Fiix Software incident

Delays in Work Request Portal (WRP) request processing

Resolved after 3 hours 1 minute, affecting Work Request Portal, on September 17, 2026.

resolved Sep 17, 2026, 07:18 PM UTC

Request processing has returned to normal operation, and any delays experienced during the incident have been resolved. If you continue to experience any issues, please contact Support at [email protected].

Started
Sep 17, 2026, 04:16 PM UTC
Resolved
Sep 17, 2026, 07:18 PM UTC
Duration
3h 1m
Detected by Pingoru
Sep 17, 2026, 04:16 PM UTC

Affected components

Work Request Portal

Update timeline

  1. identified Sep 17, 2026, 04:16 PM UTC

    We have identified the source of the issue affecting Work Request Portal (WRP) request processing and are actively implementing mitigation measures. Some customers may continue to experience delays while processing returns to normal. We will provide additional updates as more information becomes available.

  2. resolved Sep 17, 2026, 07:18 PM UTC

    Request processing has returned to normal operation, and any delays experienced during the incident have been resolved. If you continue to experience any issues, please contact Support at [email protected].

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