Eplan incident

Problems with the display of products

Resolved after 2 hours 7 minutes, affecting RiTherm and RiTherm (RiTherm — Eplan Cloud China) and 1 more, on July 29, 2026.

identified Jul 29, 2026, 11:47 AM UTC

We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.

Started
Jul 29, 2026, 11:47 AM UTC
Resolved
Jul 29, 2026, 01:54 PM UTC
Duration
2h 7m
Detected by Pingoru
Jul 29, 2026, 11:47 AM UTC

Affected components

RiThermRiTherm (RiTherm — Eplan Cloud China)Rittal Scan and Service (Rittal Scan and Service — Eplan Cloud Europe)

Update timeline

  1. identified Jul 29, 2026, 11:47 AM UTC

    We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.

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