Eplan Outage History

Eplan had 10 outages in the last 2 years totaling 410h 38m of downtime — averaging 0.4 incidents per month.

There were 10 Eplan outages since June 6, 2026 totaling 410h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://eplan.status.io

Minor September 30, 2026

Problems Accessing the Cloud

Detected by Pingoru: Sep 30, 2026, 03:26 PM UTC
Resolved: Oct 09, 2026, 10:07 AM UTC
Duration: 8d 18h

Affected: Cloud dashboardCloud sign-inData PortalData Portal Request ProcessDeveloper PortalEADN SigningeBuild DesignereBuild FreeeBuild Project BuildereLearningeManageeManage FreeePocketeStockeView DemoeView FreeSmart SourcingRiPanel Processing CenterRiPowerRiThermRiTherm (Eplan Cloud China)Rittal Scan and ServiceRittal Scan and Service (Eplan Cloud Europe)EPLAN CopilotReport Center

Timeline · 1 update

identified Sep 30, 2026, 03:26 PM UTC

Customers have reported problems accessing the EPLAN Cloud. The cause is currently unclear, as the problem cannot be fully reproduced. If you are experiencing this issue, please contact the Support Center so that we can get an idea of the extent of the problem.

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Major September 25, 2026

Report Center not reachable

Detected by Pingoru: Sep 25, 2026, 10:49 AM UTC
Resolved: Sep 28, 2026, 10:10 AM UTC
Duration: 2d 23h

Affected: Rittal Scan and Service (Eplan Cloud Europe)Report Center

Timeline · 1 update

identified Sep 25, 2026, 10:49 AM UTC

Currently the Report Center is not reachable due to MS Azure ressource problems. We in touch with Microsoft to solve the issue

Read the full incident report →

Minor September 17, 2026

Dataportal issue

Detected by Pingoru: Sep 17, 2026, 09:19 AM UTC
Resolved: Sep 21, 2026, 08:17 AM UTC
Duration: 3d 22h

Affected: Data PortalRiTherm (Eplan Cloud China)Rittal Scan and Service (Eplan Cloud Europe)

Timeline · 2 updates

investigating Sep 17, 2026, 09:19 AM UTC

We have noticed that older versions of the platform are having trouble accessing the data portal. We are working to identify the cause and resolve the issue. Access to the data portal via a browser is working.
monitoring Sep 17, 2026, 10:40 AM UTC

We Rollback the Dataportal Service . At this time, we no longer see any issues. If you are still experiencing problems, please contact support.

Read the full incident report →

Minor September 10, 2026

Login Issues to EPLAN Cloud

Detected by Pingoru: Sep 10, 2026, 09:37 AM UTC
Resolved: Sep 11, 2026, 07:26 AM UTC
Duration: 21h 49m

Affected: Cloud sign-inRittal Scan and Service (Eplan Cloud Europe)

Timeline · 3 updates

investigating Sep 10, 2026, 09:37 AM UTC

We have received reports that, under certain circumstances, it is not possible to log in to the EPLAN Cloud. We are currently investigating the issue and will resolve it as soon as possible.
identified Sep 10, 2026, 11:23 AM UTC

We currently suspect that there are issues with IPv4 connections with certain providers, particularly in the Netherlands. If you are also affected by this issue, please try switching to IPv6. Please contact your system administrator for assistance.
monitoring Sep 10, 2026, 02:28 PM UTC

The disruptions leave an unclear picture, but can be attributed to issues with various Internet service providers. Users of the platform products are asked to work offline. As soon as the disruption is resolved, we will provide an update here.

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Minor July 30, 2026

Partial SSL Certificate Issues

Detected by Pingoru: Jul 30, 2026, 09:25 AM UTC
Resolved: Jul 30, 2026, 09:36 AM UTC
Duration: 10m

Timeline · 1 update

identified Jul 30, 2026, 09:25 AM UTC

We have noticed that there are currently issues with the SSL certificates. At the moment, these are not always recognised correctly. We are working on a solution.

Read the full incident report →

Minor July 29, 2026

Problems with the display of products

Detected by Pingoru: Jul 29, 2026, 11:47 AM UTC
Resolved: Jul 29, 2026, 01:54 PM UTC
Duration: 2h 7m

Affected: RiThermRiTherm (Eplan Cloud China)Rittal Scan and Service (Eplan Cloud Europe)

Timeline · 1 update

identified Jul 29, 2026, 11:47 AM UTC

We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.

Read the full incident report →

Minor July 15, 2026

Dataportal issues

Detected by Pingoru: Jul 15, 2026, 12:33 PM UTC
Resolved: Jul 15, 2026, 12:52 PM UTC
Duration: 19m

Affected: Data PortalRittal Scan and Service (Eplan Cloud Europe)

Timeline · 1 update

monitoring Jul 15, 2026, 12:33 PM UTC

we discovered some issues and working hard to mitigate the issue

Read the full incident report →

Minor June 30, 2026

Service Outtake - Reportcentre in China

Detected by Pingoru: Jun 30, 2026, 07:45 AM UTC
Resolved: Jun 30, 2026, 08:05 AM UTC
Duration: 19m

Affected: RiTherm (Eplan Cloud China)Report Center

Timeline · 1 update

investigating Jun 30, 2026, 07:45 AM UTC

We regret to inform you that the Reportcentre in the Eplan Cloud China is currently not functioning as desired.

Read the full incident report →

Minor June 11, 2026

Service Outtake: Uploads in RiPanel Processing Center not possible

Detected by Pingoru: Jun 11, 2026, 01:43 PM UTC
Resolved: Jun 11, 2026, 02:14 PM UTC
Duration: 30m

Affected: RiPanel Processing CenterRittal Scan and Service (Eplan Cloud Europe)

Timeline · 2 updates

investigating Jun 11, 2026, 01:43 PM UTC

We regret to inform you that this service is currently not functioning as desired. The upload of DXF-Files is currently not possible.
monitoring Jun 11, 2026, 02:02 PM UTC

We inform you, that the issue is resolved and the service is fully operational, again.

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Major June 6, 2026

EPLAN Cloud China Down

Detected by Pingoru: Jun 06, 2026, 10:23 AM UTC
Resolved: Jun 06, 2026, 06:44 PM UTC
Duration: 8h 21m

Affected: Cloud dashboardCloud sign-inData Portal Request ProcessDeveloper PortalEADN SigningeBuild DesignereBuild FreeeBuild Project BuildereLearningeManageeManage FreeePocketeStockeView DemoeView FreeRiPowerRiThermRiTherm (Eplan Cloud China)

Timeline · 1 update

identified Jun 06, 2026, 10:23 AM UTC

Unfortunately, we have to inform you that it is currently not possible to log in to the Chinese cloud environment. We are working on a solution

Read the full incident report →