Resolved after 3 days 22 hours, affecting Data Portal and RiTherm (RiTherm — Eplan Cloud China) and 1 more, on September 17, 2026.
We Rollback the Dataportal Service . At this time, we no longer see any issues. If you are still experiencing problems, please contact support.
Affected components
Data PortalRiTherm (RiTherm — Eplan Cloud China)Rittal Scan and Service (Rittal Scan and Service — Eplan Cloud Europe)
Update timeline
- investigating Sep 17, 2026, 09:19 AM UTC
We have noticed that older versions of the platform are having trouble accessing the data portal. We are working to identify the cause and resolve the issue. Access to the data portal via a browser is working.
- monitoring Sep 17, 2026, 10:40 AM UTC
We Rollback the Dataportal Service . At this time, we no longer see any issues. If you are still experiencing problems, please contact support.
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