Eplan incident

Problems Accessing the Cloud

Resolved after 8 days 18 hours, affecting Cloud dashboard and Cloud sign-in and 1 more, on September 30, 2026.

identified Sep 30, 2026, 03:26 PM UTC

Customers have reported problems accessing the EPLAN Cloud. The cause is currently unclear, as the problem cannot be fully reproduced. If you are experiencing this issue, please contact the Support Center so that we can get an idea of the extent of the problem.

Started
Sep 30, 2026, 03:26 PM UTC
Resolved
Oct 09, 2026, 10:07 AM UTC
Duration
8d 18h
Detected by Pingoru
Sep 30, 2026, 03:26 PM UTC

Affected components

Cloud dashboardCloud sign-inData PortalData Portal Request ProcessDeveloper PortalEADN SigningeBuild DesignereBuild FreeeBuild Project BuildereLearning

Update timeline

  1. identified Sep 30, 2026, 03:26 PM UTC

    Customers have reported problems accessing the EPLAN Cloud. The cause is currently unclear, as the problem cannot be fully reproduced. If you are experiencing this issue, please contact the Support Center so that we can get an idea of the extent of the problem.

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