EmploymentHero incident

Investigating: Issue accessing employee files

Resolved after 4 hours 42 minutes, affecting HR Software, on October 25, 2026.

resolved Oct 26, 2026, 04:24 AM UTC

The issue affecting users accessing employee files via the HR platform has been resolved. If you are still experiencing problems, please contact our support team.

Started
Oct 25, 2026, 11:41 PM UTC
Resolved
Oct 26, 2026, 04:24 AM UTC
Duration
4h 42m
Detected by Pingoru
Oct 25, 2026, 11:41 PM UTC

Affected components

HR Software

Update timeline

  1. investigating Oct 25, 2026, 11:41 PM UTC

    Our Product Team is aware of an issue affecting a small group of users, who may be unable to access employee files in the HR platform. They are investigating as a priority. We’ll share an update as soon as we have more information, or once this is resolved. If you have any questions in the meantime, please reach out to our team.

  2. resolved Oct 26, 2026, 04:24 AM UTC

    The issue affecting users accessing employee files via the HR platform has been resolved. If you are still experiencing problems, please contact our support team.

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