EmploymentHero incident

HR Platform Degraded performance (Sync errors)

Resolved after 3 hours 23 minutes, affecting HR Software, on June 19, 2025.

investigating Jun 19, 2025, 11:48 PM UTC

We’re aware of an incident currently impacting the HR platform. Some users are experiencing the following errors: 403 sync errors in employee files "Not authorised" messages when attempting to access rosters We are urgently investigating.

Started
Jun 19, 2025, 11:48 PM UTC
Resolved
Jun 20, 2025, 03:11 AM UTC
Duration
3h 23m
Detected by Pingoru
Jun 19, 2025, 11:48 PM UTC

Affected components

HR Software

Update timeline

  1. investigating Jun 19, 2025, 11:48 PM UTC

    We’re aware of an incident currently impacting the HR platform. Some users are experiencing the following errors: 403 sync errors in employee files "Not authorised" messages when attempting to access rosters We are urgently investigating.

  2. resolved Jun 20, 2025, 03:11 AM UTC

    This incident has been resolved.

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