EmploymentHero incident
HR Documents - Optional Clauses are not disappearing from finalised documents
Resolved after 6 hours 22 minutes, affecting HR Software, on September 11, 2026.
The issue affecting HR documents has been resolved. If you are still experiencing problems, please contact our support team
Affected components
Update timeline
- identified Sep 11, 2026, 12:42 AM UTC
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
- investigating Sep 11, 2026, 01:41 AM UTC
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
- identified Sep 11, 2026, 04:27 AM UTC
We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.
- resolved Sep 11, 2026, 07:05 AM UTC
The issue affecting HR documents has been resolved. If you are still experiencing problems, please contact our support team
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