Resolved after 4 hours 52 minutes, affecting Network Connectivity - North America, on January 16, 2026.
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Affected components
Update timeline
- investigating Jan 16, 2026, 09:54 PM UTC
Dear emnify customers, We are currently investigating a service degradation affecting Claro Puerto Rico. Devices attempting to connect to this network may experience connectivity issues. Alternative networks are operating as expected. We will share an update as soon as more information becomes available. Kind regards, emnify Support team
- identified Jan 16, 2026, 10:14 PM UTC
Dear emnify Customers, Our team has reached out to Claro to better understand the cause and expected resolution. In the meantime, we have proactively blocked the affected network to prevent further device attachment attempts, while alternative networks in the country remain available. We are keeping a close watch and will update promptly with any new information. Kind regards, emnify Support Team
- monitoring Jan 17, 2026, 02:15 AM UTC
Dear emnify Customers, Our latest tests are returning successful results and the network block has now been lifted. We’re also seeing signs of traffic recovery. We will continue to monitor the situation to ensure service is fully restored and will share further updates as recovery progresses. Kind regards, emnify Support Team
- resolved Jan 17, 2026, 02:47 AM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
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