Resolved after 38 minutes, affecting VPN services, on September 16, 2026.
Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Affected components
Update timeline
- investigating Sep 16, 2026, 02:05 PM UTC
Dear emnify Customers, We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected. We are working on a mitigation, and further updates will follow shortly. Kind regards, emnify Support Team
- identified Sep 16, 2026, 02:09 PM UTC
The issue has been identified, and a fix is being implemented. Further updates will follow shortly.
- monitoring Sep 16, 2026, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 02:44 PM UTC
Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
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