Resolved after 2 days 3 hours, affecting Network Connectivity - Middle East & Africa, on October 12, 2026.
The issue has since been resolved, and access to Zain Kuwait is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Affected components
Update timeline
- investigating Oct 12, 2026, 11:38 AM UTC
Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Zain network in Kuwait. In the meantime, we have blocked the network to help devices switch to the other available network, STC, which is confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team
- identified Oct 12, 2026, 03:34 PM UTC
We have confirmed that the issue is isolated to Zain Kuwait and are engaging with the relevant parties to restore normal service. We will provide another update as soon as more information becomes available.
- monitoring Oct 14, 2026, 01:49 PM UTC
Service has been restored, and access to the Zain Kuwait network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.
- resolved Oct 14, 2026, 03:06 PM UTC
The issue has since been resolved, and access to Zain Kuwait is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
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