EGYM Outage History
EGYM is up right nowPingoru has recorded 34 incidents for EGYM: 10 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Critical April 13, 2026 Users cannot check-in to Keepcool / Neoness gyms 3h 5m
Started Apr 13, 2026, 01:37 PM UTC· resolved Apr 13, 2026, 04:42 PM UTC
- identified Apr 13, 2026, 01:37 PM UTC
Users are not able to checkin for Keepcool / Neoness gyms. We are contacting Keepcool to fix the issus as soon as possible. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- identified Apr 13, 2026, 02:16 PM UTC
Users who had an existing Keepcool/Neoness account can no longer check in. We have contacted Keepcool's technical support team, who are currently working on a fix. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Apr 13, 2026, 03:42 PM UTC
A fix has been deployed and the issue has been resolved. Some passes created before the deployment (at 5pm) may still be affected.
- resolved Apr 13, 2026, 04:42 PM UTC
The system is back to normal, but if you're still experiencing any issues, please don't hesitate to contact our support team.
Critical April 10, 2026 MMS API v2 have infinite redirect loop 18m
Started Apr 10, 2026, 08:58 AM UTC· resolved Apr 10, 2026, 09:17 AM UTC
- investigating Apr 10, 2026, 08:58 AM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- resolved Apr 10, 2026, 09:17 AM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major March 20, 2026 DECLARED Incident 36m
Started Mar 20, 2026, 10:15 AM UTC· resolved Mar 20, 2026, 10:51 AM UTC
- investigating Mar 20, 2026, 10:15 AM UTC
We have acknowledged an incident. Wellpass users cannot see the view schedule button on the app. We are investigating this currently. There is no need to notify us of this incident, we will provide you with an update in the next 30 mins
- investigating Mar 20, 2026, 10:29 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Mar 20, 2026, 10:51 AM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Minor March 17, 2026 C2C Opt Ins Unavailable 15m
Started Mar 17, 2026, 05:10 PM UTC· resolved Mar 17, 2026, 05:25 PM UTC
- identified Mar 17, 2026, 05:10 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Mar 17, 2026, 05:18 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- investigating Mar 17, 2026, 05:23 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
- resolved Mar 17, 2026, 05:25 PM UTC
We think the impact from the issue is over.
Critical March 16, 2026 Genius partially unavailable 59m
Started Mar 16, 2026, 02:39 PM UTC· resolved Mar 16, 2026, 03:39 PM UTC
- investigating Mar 16, 2026, 02:39 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- resolved Mar 16, 2026, 03:39 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major March 6, 2026 Delay in Processing some Connected App Workouts 2h 8m
Started Mar 06, 2026, 07:55 PM UTC· resolved Mar 06, 2026, 10:03 PM UTC
- investigating Mar 06, 2026, 07:55 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Mar 06, 2026, 09:04 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Mar 06, 2026, 10:03 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major March 3, 2026 User signup registration degradation 1h 35m
Started Mar 03, 2026, 06:31 PM UTC· resolved Mar 03, 2026, 08:07 PM UTC
- investigating Mar 03, 2026, 06:31 PM UTC
User signup request may experience some degradation. We are currently investigating the root cause. We will provide an update in 30 mins.
- identified Mar 03, 2026, 07:02 PM UTC
The root cause has been identified and we are currently working on a remediation. We will provide an update in 30 mins.
- investigating Mar 03, 2026, 07:25 PM UTC
A fix has now been applied and we are now monitoring it. We will provide an update in 30 mins.
- resolved Mar 03, 2026, 08:07 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major January 14, 2026 Trainer App partially unavailable –
Started Jan 14, 2026, 03:30 PM UTC· resolved Jan 14, 2026, 03:30 PM UTC
- resolved Jan 14, 2026, 05:03 PM UTC
The Trainer App had a some issues processing requests which impacted partial features on the application. We're currently monitoring the issue.
Major November 14, 2025 Genius for Trainer unavailable 22m
Started Nov 14, 2025, 04:23 PM UTC· resolved Nov 14, 2025, 04:45 PM UTC
- investigating Nov 14, 2025, 04:23 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Nov 14, 2025, 04:34 PM UTC
We've found the root cause of the issue and have rolled out a fix. We are still monitoring the resolution of this incident.
- resolved Nov 14, 2025, 04:45 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major October 16, 2025 Member Dashboard feature of the Trainer App unavailable 30m
Started Oct 16, 2025, 09:30 AM UTC· resolved Oct 16, 2025, 10:00 AM UTC
- resolved Oct 16, 2025, 02:55 PM UTC
Issues with our Member Checkin service has caused partial outages, mainly impacting the Member Dashboard feature of the Trainer App, rendering it nonfunctional.
Major October 13, 2025 Trainer App Service experiences major outage –
Started Oct 13, 2025, 01:00 PM UTC· resolved Oct 13, 2025, 01:00 PM UTC
- resolved Oct 13, 2025, 02:16 PM UTC
We are currently experiencing a major outage impacting all functionality of the Trainer App.
Critical June 12, 2025 Global outage caused by upstream cloud provider 51m
Started Jun 12, 2025, 06:30 PM UTC· resolved Jun 12, 2025, 07:22 PM UTC
- identified Jun 12, 2025, 06:30 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Jun 12, 2025, 07:00 PM UTC
All services have recovered, and we are currently monitoring the situation.
- resolved Jun 12, 2025, 07:22 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major June 4, 2025 Some of the workouts features of the BMA are currently unavailable 54m
Started Jun 04, 2025, 02:25 PM UTC· resolved Jun 04, 2025, 03:19 PM UTC
- investigating Jun 04, 2025, 02:25 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- identified Jun 04, 2025, 02:47 PM UTC
We have identified the root cause of the issue and are actively working on a fix.
- resolved Jun 04, 2025, 03:19 PM UTC
We think the impact from the issue is over.
Major May 13, 2025 Incident with Branded Member App 2h 6m
Started May 13, 2025, 06:47 PM UTC· resolved May 13, 2025, 08:54 PM UTC
- investigating May 13, 2025, 06:47 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- investigating May 13, 2025, 07:14 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring May 13, 2025, 07:33 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved May 13, 2025, 08:54 PM UTC
We think the impact from the issue is over.
Notice February 28, 2025 Degraded performance on MMS integrations –
Started Feb 28, 2025, 01:30 PM UTC· resolved Feb 28, 2025, 01:30 PM UTC
- resolved Feb 28, 2025, 02:02 PM UTC
The incident is now resolved. We have mitigated the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Major February 18, 2025 Delay in Processing Connected App Workouts 2d 20h
Started Feb 18, 2025, 10:51 AM UTC· resolved Feb 21, 2025, 07:12 AM UTC
- identified Feb 18, 2025, 10:51 AM UTC
We have acknowledged an incident. There is a delay in processing data from wearable devices. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- identified Feb 19, 2025, 12:07 PM UTC
We've likely found the root cause and working on the fix now.
- monitoring Feb 19, 2025, 05:02 PM UTC
The fix has been deployed. Half of the defective event batch has been processed, and we are actively monitoring the progress.
- monitoring Feb 20, 2025, 08:17 AM UTC
We are currently experiencing a delay in processing Connected App Workouts due to a backlog in queue processing. However, the queue is steadily decreasing, and we are actively monitoring the situation to ensure a complete resolution as soon as possible. Thank you for your patience. We will provide further updates as we make progress.
- resolved Feb 21, 2025, 07:12 AM UTC
The incident is now resolved. The event queue has been fully processed and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.