Resolved after 15 minutes, on March 17, 2026.
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Update timeline
- identified Mar 17, 2026, 05:10 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Mar 17, 2026, 05:18 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- investigating Mar 17, 2026, 05:23 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
- resolved Mar 17, 2026, 05:25 PM UTC
We think the impact from the issue is over.
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