Resolved after 2 days 20 hours, on February 18, 2025.
The incident is now resolved. The event queue has been fully processed and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Update timeline
- identified Feb 18, 2025, 10:51 AM UTC
We have acknowledged an incident. There is a delay in processing data from wearable devices. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- identified Feb 19, 2025, 12:07 PM UTC
We've likely found the root cause and working on the fix now.
- monitoring Feb 19, 2025, 05:02 PM UTC
The fix has been deployed. Half of the defective event batch has been processed, and we are actively monitoring the progress.
- monitoring Feb 20, 2025, 08:17 AM UTC
We are currently experiencing a delay in processing Connected App Workouts due to a backlog in queue processing. However, the queue is steadily decreasing, and we are actively monitoring the situation to ensure a complete resolution as soon as possible. Thank you for your patience. We will provide further updates as we make progress.
- resolved Feb 21, 2025, 07:12 AM UTC
The incident is now resolved. The event queue has been fully processed and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
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