Resolved after 1 hour 29 minutes, affecting PIX, on November 9, 2025.
We have restored our service, and we are monitoring it.
Affected components
PIX
Update timeline
- investigating Nov 09, 2025, 05:31 AM UTC
We have identified a degradation in our PIX payment type payments. We are investigating.
- investigating Nov 09, 2025, 05:52 AM UTC
Customers are able to create the PIX payment but unable to pay. We already working on it.
- investigating Nov 09, 2025, 06:04 AM UTC
We are seeing recovery, however, conversion is still below normal.
- monitoring Nov 09, 2025, 06:18 AM UTC
We have restored our service, and we are monitoring it.
- resolved Nov 09, 2025, 06:05 PM UTC
Incident resolved
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