Ebanx incident

Payment processing degradation

Resolved after 12 hours 43 minutes, affecting Cash, on October 19, 2026.

monitoring Oct 19, 2026, 11:39 AM UTC

Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.

Started
Oct 19, 2026, 04:25 AM UTC
Resolved
Oct 19, 2026, 05:08 PM UTC
Duration
12h 43m
Detected by Pingoru
Oct 19, 2026, 04:25 AM UTC

Affected components

Cash

Update timeline

  1. monitoring Oct 19, 2026, 04:25 AM UTC

    Payment method(s): Cash. Country: Bolivia. Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.

  2. monitoring Oct 19, 2026, 11:39 AM UTC

    Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.

  3. resolved Oct 19, 2026, 05:08 PM UTC

    This incident has been resolved.

Your product runs on more than Ebanx

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →