Ebanx incident

[Argentina] Degradation in Payin and Payout processing

Resolved after 13 minutes, affecting Payments API and E-Wallet and 1 more, on November 15, 2025.

resolved Nov 15, 2025, 05:02 PM UTC

Communication with our document validation partner in Argentina has returned to expected levels, and pay-in and pay-out processing is now operating normally.

Started
Nov 15, 2025, 04:48 PM UTC
Resolved
Nov 15, 2025, 05:02 PM UTC
Duration
13m
Detected by Pingoru
Nov 15, 2025, 04:48 PM UTC

Affected components

Payments APIE-WalletPayout APICards (credit/debit)CashBank Transfer

Update timeline

  1. identified Nov 15, 2025, 04:48 PM UTC

    We have identified intermittent communication issues with our document validation partner in Argentina, affecting pay-in and pay-out processing. The degradation began around 14:00 UTC, and our teams are monitoring the situation closely.

  2. resolved Nov 15, 2025, 05:02 PM UTC

    Communication with our document validation partner in Argentina has returned to expected levels, and pay-in and pay-out processing is now operating normally.

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