Resolved after 4 hours 11 minutes, affecting E-Wallet, on February 3, 2026.
Processing levels have returned to normal for Nequi services in Colombia. The conversion rate recovered at 22:08 UTC and is now back to the expected average. We continue to monitor the situation to ensure ongoing stability.
Affected components
Update timeline
- identified Feb 03, 2026, 07:48 PM UTC
We are currently experiencing degraded performance affecting Nequi services in Colombia. The issue originally began at 13:48 UTC and has reoccurred at 19:35 UTC. Our team is actively monitoring the situation, following up with Nequi. We will continue to provide updates as more information becomes available.
- identified Feb 03, 2026, 11:59 PM UTC
Processing levels have returned to normal for Nequi services in Colombia. The conversion rate recovered at 22:08 UTC and is now back to the expected average. We continue to monitor the situation to ensure ongoing stability.
- resolved Feb 04, 2026, 12:00 AM UTC
This incident has been resolved.
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