Ebanx incident
NuPay enrollment flow degradation causing incomplete customer journeys
Resolved after 7 hours 14 minutes, on March 10, 2026.
The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.
Update timeline
- monitoring Mar 10, 2026, 12:01 PM UTC
NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment. We are in contact with the partner and will share updates as soon as they are available.
- monitoring Mar 10, 2026, 02:08 PM UTC
The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time. We will keep sharing updates as they become available.
- resolved Mar 10, 2026, 07:15 PM UTC
Nupay enrollments are now working. This incident is resolved.
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