DonorPerfect Outage History
DonorPerfect is up right nowPingoru has recorded 51 incidents for DonorPerfect: 29 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 33 of 720 (5%) |
| May 2026 | 4 | 24 of 744 (3%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 2 | 22 of 744 (3%) |
| August 2026 | 2 | 4 of 744 (1%) |
| September 2026 | 6 | 22 of 720 (3%) |
| October 2026 | 1 | 24 of 591 (4%) |
Incidents, newest first
Major October 29, 2025 Errors loading Images across DP, RSA & Forms 20h 57m DonorPerfect, DonorPerfect Classic Online Forms, DonorPerfect Drag & Drop Online Forms, ReadySetAuction
Started Oct 29, 2025, 04:23 PM UTC· resolved Oct 30, 2025, 01:21 PM UTC
- investigating Oct 29, 2025, 04:23 PM UTC
Currently we are experiencing errors in DonorPerfect, Online Forms Classic, Drag-N-Drop and ReadySetAuction where images are not rendering. This is causing issues with our site as well as Forms. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.
- identified Oct 29, 2025, 04:55 PM UTC
Our third-party vendor responsible for hosting images used in DonorPerfect Online Forms, RSA, and DonorPerfect has confirmed they are experiencing technical issues. This is a high-priority issue for them, and they are actively working toward a resolution. While your online forms will continue to process as normal, you may experience significantly slower load times due to the image hosting disruption. We apologize for the inconvenience and will continue to provide updates here.
- identified Oct 29, 2025, 05:44 PM UTC
We are continuing to work with our vendor as they resolve this outage. In addition to the image issue and slow loading of our online forms, ReadySetAuction control center and ReadySetAuction event websites are not loading at this time and will eventually produce an error. We apologize for the inconvenience and will continue to keep you updated here.
- monitoring Oct 29, 2025, 08:08 PM UTC
Our third-party vendor has confirmed that the outage appears to be resolved. Your forms should now load correctly, and RSA should function as expected. We are continuing to monitor the situation to ensure full stability, but at this time, we believe the issue has been successfully resolved.
- resolved Oct 30, 2025, 01:21 PM UTC
We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. Images are now displaying correctly, and RSA is up and running again. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.
Minor October 29, 2025 Errors Running and Saving Easy Reports 55m DonorPerfect
Started Oct 29, 2025, 03:02 PM UTC· resolved Oct 29, 2025, 03:58 PM UTC
- investigating Oct 29, 2025, 03:02 PM UTC
We are currently investigating an issue with DonorPerfect Easy Reports not loading or saving properly. We apologize for this inconvenience and will keep you updated on our progress here.
- monitoring Oct 29, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 03:58 PM UTC
This incident has been resolved.
Notice October 20, 2025 Third-Party Service Issues Affecting Email, Chat, and Automatic Monthly Giving 21h 9m DonorPerfect
Started Oct 20, 2025, 05:02 PM UTC· resolved Oct 21, 2025, 02:11 PM UTC
- monitoring Oct 20, 2025, 05:02 PM UTC
DonorPerfect and DonorPerfect Online Forms are up and running. However, some services that rely on our third-party partners and vendors are currently experiencing issues. This may cause delays or interruptions in sending and receiving emails, including MFA codes, password resets, receipts, and confirmation messages. Our in-app chat support may also be slow to load or send messages. In addition, this outage prevented Automatic Monthly Giving from running today; it will run automatically tomorrow once all services are back up and running. We’re monitoring these vendor-related issues and will provide updates as they become available.
- monitoring Oct 20, 2025, 05:52 PM UTC
While DonorPerfect and DonorPerfect Online Forms remain up and running, we’ve confirmed that a widespread outage affecting a major cloud provider (AWS) continues to impact several of our third-party partners and vendors. As a result, some connected services are still experiencing delays or interruptions. This includes sending and receiving emails such as MFA codes, password resets, receipts, and confirmation emails. New DonorPerfect (Drag and Drop) Online Forms are also seeing delays in both sending confirmation emails and downloading transactions into DonorPerfect. Our in-app chat support may also be slow to load or send messages. Additionally, this outage prevented Automatic Monthly Giving from running today; it will run automatically tomorrow once services stabilize. We’re continuing to monitor the situation closely and will share updates as they become available.
- resolved Oct 21, 2025, 02:11 PM UTC
We’ve received confirmation from our third-party vendors that their systems are fully restored and back to normal operation. Automatic Monthly Giving ran successfully this morning(10/21/25), and all pending form transactions have been downloaded. Email delivery (including MFA codes, password resets, receipts, and form confirmation emails) is once again working normally. We appreciate your patience and understanding as this issue was resolved.
Critical September 26, 2025 Processing Errors Drag-N-Drop Forms & Instacharge 1h 52m DonorPerfect, DonorPerfect Drag & Drop Online Forms, SafeSave Payments Gateway
Started Sep 26, 2025, 09:18 PM UTC· resolved Sep 26, 2025, 11:10 PM UTC
- investigating Sep 26, 2025, 09:18 PM UTC
We are currently investigating a high-priority issue affecting the SafeSave Processing Gateway when using Instacharge and Drag-N-Drop Forms. At this time, attempts to access Apps → Processing Gateway are unsuccessful. Drag-N-Drop Forms and Instacharge are unable to process until this is resolved, but your Online Forms Classic is still processing at this time. Our team is working diligently to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.
- investigating Sep 26, 2025, 09:34 PM UTC
We have been informed by our payment processing partner of an upstream issue affecting our SafeSave Processing Gateway. We are working closely with them to identify and resolve the problem as quickly as possible. During this time, some transactions may fail to download from Online Forms Classic into DonorPerfect, and you may experience errors when trying to edit gifts that have been processing previously by our processing gateway; however, payments are still being processed successfully within Online Forms Classic itself.
- monitoring Sep 26, 2025, 10:24 PM UTC
A fix has been implemented and we are monitoring the results. You should now be able to access the SafeSave Processing Gateway, Instacharge, and donors should be able to process donations through Drag-N-Drop Forms.
- resolved Sep 26, 2025, 11:10 PM UTC
This incident has been resolved.
Critical September 4, 2025 Classic Online Forms Errors 5h 51m DonorPerfect Classic Online Forms
Started Sep 04, 2025, 01:43 PM UTC· resolved Sep 04, 2025, 07:35 PM UTC
- investigating Sep 04, 2025, 01:43 PM UTC
We’ve identified an issue impacting Classic DonorPerfect Online Forms, which is currently inaccessible. Our team has marked this as a high priority and is actively working on a resolution. We’ll provide updates here as soon as more information is available. Please note that Drag-and-Drop Forms and Givecloud remain fully operational and are processing as normal.
- monitoring Sep 04, 2025, 02:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2025, 07:35 PM UTC
This incident has been resolved.
Major September 2, 2025 Errors logging into DonorPerfect 2h 29m DonorPerfect
Started Sep 02, 2025, 03:34 PM UTC· resolved Sep 02, 2025, 06:03 PM UTC
- investigating Sep 02, 2025, 03:34 PM UTC
We are currently investigating an issue when attempting to log in to DonorPerfect. We are working hard to identify and resolve this issue as soon as possible. We apologize for the inconvenience and will keep you updated here.
- investigating Sep 02, 2025, 03:36 PM UTC
We are currently investigating an issue when attempting to log in to DonorPerfect. We are working hard to identify and resolve this issue as soon as possible. We apologize for the inconvenience and will keep you updated here.
- monitoring Sep 02, 2025, 04:49 PM UTC
We have implemented a fix, and you should now be able to log in to DonorPerfect normally. Please note that you may be prompted for an MFA code again, even if you authenticated within the last 10 days. We will continue to monitor this fix and keep you updated here. Thank you for your patience and understanding.
- resolved Sep 02, 2025, 06:03 PM UTC
This incident has been resolved.
Minor August 15, 2025 Classic online forms processing errors 6h 30m DonorPerfect Classic Online Forms
Started Aug 15, 2025, 02:52 PM UTC· resolved Aug 15, 2025, 09:23 PM UTC
- investigating Aug 15, 2025, 02:52 PM UTC
Our team has identified an issue affecting DonorPerfect Online Forms Classic. Currently, donors may encounter an error upon reaching the final submission page—after clicking "Submit," the form fails to process as expected. Please note that this issue is limited to Classic Forms. Drag-N-Drop Forms and Insta-Charge are fully operational and unaffected. This matter is being actively investigated by our development team and has been assigned the highest priority. We will continue to provide updates here as we learn more. We sincerely apologize for the inconvenience and appreciate your patience.
- monitoring Aug 15, 2025, 05:11 PM UTC
A fix has been implemented and we are monitoring the results. We believe at this time all Classic Online Forms are processing successfully.
- resolved Aug 15, 2025, 09:23 PM UTC
This incident has been resolved. Thank you for your patience.
Notice August 13, 2025 Phone Support Unavailable 2h 21m
Started Aug 13, 2025, 06:58 PM UTC· resolved Aug 13, 2025, 09:19 PM UTC
- investigating Aug 13, 2025, 06:58 PM UTC
We are currently investigating an issue that is preventing connection to our phone support team. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).
- monitoring Aug 13, 2025, 07:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 09:19 PM UTC
This incident has been resolved.
Critical August 8, 2025 Errors Affecting XML API Key Requests & DP Mobile 57m DPMobile App & XML API
Started Aug 08, 2025, 12:07 PM UTC· resolved Aug 08, 2025, 01:04 PM UTC
- investigating Aug 08, 2025, 12:07 PM UTC
We are currently investigating an issue causing authentication errors with the DPO XML API, which is also impacting the DPMobile application. Our team is working to resolve this as quickly as possible, and we appreciate your patience in the meantime. We will keep you updated here with any updates.
- monitoring Aug 08, 2025, 12:27 PM UTC
A fix has been implemented and we are monitoring the results. We believe at this time all DPO XML API requests should be working correctly.
- investigating Aug 08, 2025, 12:38 PM UTC
We are still seeing authentication errors with the DPO XML API and are currently investigating them further. This is a high priority issue and we will keep you updated here. We apologize for any inconvenience.
- monitoring Aug 08, 2025, 12:50 PM UTC
A fix has been implemented, and we are actively monitoring to ensure full resolution. At this time, DPO XML API requests are operating normally, and the DP Mobile application is functioning as expected. Thank you for your patience and understanding.
- resolved Aug 08, 2025, 01:04 PM UTC
This incident has been resolved.
Critical July 21, 2025 Classic Online Forms Processing Errors 4h 33m DonorPerfect Classic Online Forms
Started Jul 21, 2025, 06:56 PM UTC· resolved Jul 21, 2025, 11:30 PM UTC
- investigating Jul 21, 2025, 06:56 PM UTC
Our team has identified an issue affecting DonorPerfect Online Forms Classic. Currently, donors may encounter an error upon reaching the final submission page—after clicking "Submit," the form fails to process as expected. Please note that this issue is limited to Classic Forms. Drag-N-Drop Forms and Insta-Charge are fully operational and unaffected. This matter is being actively investigated by our development team and has been assigned the highest priority. We will continue to provide updates here as we learn more. We sincerely apologize for the inconvenience and appreciate your patience.
- identified Jul 21, 2025, 08:07 PM UTC
Our payment processing vendor has confirmed the cause of the recent errors and is diligently working toward a full resolution as quickly as possible. This remains a high-priority issue, and we are closely monitoring their progress. Thank you for your continued patience and understanding. We’ll keep you updated here as more information becomes available.
- monitoring Jul 21, 2025, 09:53 PM UTC
A fix has been implemented and we are monitoring the results. We believe at this time all Classic Online Forms are processing successfully.
- resolved Jul 21, 2025, 11:30 PM UTC
This incident has been resolved. Thank you for your patience.
Minor July 16, 2025 Email Deliverability Issues Affecting MFA, Password Resets, and System Emails 1d 4h DonorPerfect, DonorPerfect Classic Online Forms, DonorPerfect Drag & Drop Online Forms, ReadySetAuction
Started Jul 16, 2025, 01:58 PM UTC· resolved Jul 17, 2025, 06:31 PM UTC
- investigating Jul 16, 2025, 01:58 PM UTC
Our email delivery provider is currently investigating an issue where some emails are not being delivered right away. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, scheduled reports, and other system-generated emails. This is a top priority, and they are working hard to resolve this. As soon as we know more, we will update you here. We apologize for any inconvenience this has caused.
- identified Jul 16, 2025, 08:11 PM UTC
We have identified the cause of this issue with our email delivery provider and are continuing to work closely with them to resolve it as soon as possible. At this time, we’re seeing consistent delivery of several system-generated emails, including multi-factor authentication (MFA) emails and password resets. Other emails are beginning to be delivered but may still experience delays. Thank you for your patience and understanding. We will keep you updated here!
- resolved Jul 17, 2025, 06:31 PM UTC
After monitoring, we are confident that this issue is resolved. We are seeing successful delivery of all system-generated emails, including MFA, password resets, and receipts. If you continue to experience delays or are not receiving expected emails, please contact our Support team for further assistance. Thank you for your patience and understanding while we worked hard to resolve these issues.
Major June 12, 2025 Errors Accessing DonorPerfect 20h 7m DonorPerfect
Started Jun 12, 2025, 09:05 PM UTC· resolved Jun 13, 2025, 05:12 PM UTC
- investigating Jun 12, 2025, 09:05 PM UTC
We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms are continuing to process without interruption. This is a high priority for our development team and they are actively working on trying to resolve it. We apologize for any inconvenience this might be causing you. We will keep you posted with updates here.
- monitoring Jun 12, 2025, 11:29 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience while we continue to monitor DonorPerfect performance.
- resolved Jun 13, 2025, 05:12 PM UTC
We are confident that the fix we implemented has resolved the performance issues that were previously impacting DonorPerfect. Thank you for your patience and understanding as we worked to address the issue.
Notice May 30, 2025 Performance Slowness 1h 55m DonorPerfect
Started May 30, 2025, 01:34 PM UTC· resolved May 30, 2025, 03:30 PM UTC
- investigating May 30, 2025, 01:34 PM UTC
We are currently investigating some slowness when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
- monitoring May 30, 2025, 02:11 PM UTC
A fix has been implemented and we are monitoring the results
- resolved May 30, 2025, 03:30 PM UTC
After monitoring for a time we haven't experienced any additional slowness. Thank you for your patience and understanding!
Notice May 19, 2025 Chat support unavailable from within DonorPerfect 44m DonorPerfect
Started May 19, 2025, 06:16 PM UTC· resolved May 19, 2025, 07:01 PM UTC
- investigating May 19, 2025, 06:16 PM UTC
We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.
- resolved May 19, 2025, 07:01 PM UTC
In product Chat Support is now functioning as intended. Thank you for your patience!
Minor April 22, 2025 Errors Logging into DonorPerfect 29m DonorPerfect
Started Apr 22, 2025, 05:54 PM UTC· resolved Apr 22, 2025, 06:23 PM UTC
- investigating Apr 22, 2025, 05:54 PM UTC
We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms should be still continuing to process without interruption. This is a high priority and we apologize for any inconvenience this might be causing you. We will keep you posted with updates here.
- resolved Apr 22, 2025, 06:23 PM UTC
This incident has been resolved. Thank you for being a DP user!
Notice April 9, 2025 In Product Chat Support issue 23m DonorPerfect
Started Apr 09, 2025, 06:40 PM UTC· resolved Apr 09, 2025, 07:04 PM UTC
- investigating Apr 09, 2025, 06:40 PM UTC
We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.
- resolved Apr 09, 2025, 07:04 PM UTC
This is resolved and you should now be able to access our chat support team directly in DonorPerfect. Thank you for being a DonorPerfect user!
Minor April 2, 2025 Intermittent Errors 5d 2h DonorPerfect
Started Apr 02, 2025, 03:42 PM UTC· resolved Apr 07, 2025, 06:29 PM UTC
- investigating Apr 02, 2025, 03:42 PM UTC
We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
- investigating Apr 02, 2025, 09:27 PM UTC
We are continuing to investigate intermittent errors and slowness when navigating in DonorPerfect and completing tasks. We apologize for any inconvenience. This is a top priority that we are working hard to resolve. We will keep you updated here.
- investigating Apr 03, 2025, 09:30 PM UTC
We are continuing to investigate the root cause that has been impacting performance for DonorPerfect systems. Tomorrow, April 4th at 9pm Eastern, we will be completing maintenance that we believe will positively impact performance and help resolve the slowness and intermittent errors. We apologize for the time and impact this has had on your organization. We appreciate your patience and are working to actively ensure DonorPerfect is stable for all users!
- resolved Apr 07, 2025, 06:29 PM UTC
On Friday, April 4th, we implemented a fix to help mitigate traffic on our servers. We have been monitoring the results and haven't seen additional critical errors since. Thank you for your patience and understanding while we worked hard to improve the performance of DonorPerfect.