Resolved after 6 hours 30 minutes, affecting DonorPerfect Classic Online Forms, on August 15, 2025.
A fix has been implemented and we are monitoring the results. We believe at this time all Classic Online Forms are processing successfully.
Affected components
Update timeline
- investigating Aug 15, 2025, 02:52 PM UTC
Our team has identified an issue affecting DonorPerfect Online Forms Classic. Currently, donors may encounter an error upon reaching the final submission page—after clicking "Submit," the form fails to process as expected. Please note that this issue is limited to Classic Forms. Drag-N-Drop Forms and Insta-Charge are fully operational and unaffected. This matter is being actively investigated by our development team and has been assigned the highest priority. We will continue to provide updates here as we learn more. We sincerely apologize for the inconvenience and appreciate your patience.
- monitoring Aug 15, 2025, 05:11 PM UTC
A fix has been implemented and we are monitoring the results. We believe at this time all Classic Online Forms are processing successfully.
- resolved Aug 15, 2025, 09:23 PM UTC
This incident has been resolved. Thank you for your patience.
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