DonorPerfect incident

Classic Online Forms Errors

Resolved after 5 hours 51 minutes, affecting DonorPerfect Classic Online Forms, on September 4, 2025.

monitoring Sep 04, 2025, 02:14 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 04, 2025, 01:43 PM UTC
Resolved
Sep 04, 2025, 07:35 PM UTC
Duration
5h 51m
Detected by Pingoru
Sep 04, 2025, 01:43 PM UTC

Affected components

DonorPerfect Classic Online Forms

Update timeline

  1. investigating Sep 04, 2025, 01:43 PM UTC

    We’ve identified an issue impacting Classic DonorPerfect Online Forms, which is currently inaccessible. Our team has marked this as a high priority and is actively working on a resolution. We’ll provide updates here as soon as more information is available. Please note that Drag-and-Drop Forms and Givecloud remain fully operational and are processing as normal.

  2. monitoring Sep 04, 2025, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2025, 07:35 PM UTC

    This incident has been resolved.

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