Resolved after 5 days 2 hours, affecting DonorPerfect, on April 2, 2025.
On Friday, April 4th, we implemented a fix to help mitigate traffic on our servers. We have been monitoring the results and haven't seen additional critical errors since. Thank you for your patience and understanding while we worked hard to improve the performance of DonorPerfect.
Affected components
Update timeline
- investigating Apr 02, 2025, 03:42 PM UTC
We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
- investigating Apr 02, 2025, 09:27 PM UTC
We are continuing to investigate intermittent errors and slowness when navigating in DonorPerfect and completing tasks. We apologize for any inconvenience. This is a top priority that we are working hard to resolve. We will keep you updated here.
- investigating Apr 03, 2025, 09:30 PM UTC
We are continuing to investigate the root cause that has been impacting performance for DonorPerfect systems. Tomorrow, April 4th at 9pm Eastern, we will be completing maintenance that we believe will positively impact performance and help resolve the slowness and intermittent errors. We apologize for the time and impact this has had on your organization. We appreciate your patience and are working to actively ensure DonorPerfect is stable for all users!
- resolved Apr 07, 2025, 06:29 PM UTC
On Friday, April 4th, we implemented a fix to help mitigate traffic on our servers. We have been monitoring the results and haven't seen additional critical errors since. Thank you for your patience and understanding while we worked hard to improve the performance of DonorPerfect.
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