DocuSign incident
Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634)
Resolved after 13 minutes, affecting DEMO, on October 21, 2025.
The incident has been resolved. eSign Demo customers should no longer be experiencing latency related to core features. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-21 12:34 AM UTC until 2025-10-21 1:33 AM UTC.
Affected components
Update timeline
- investigating Oct 21, 2025, 01:26 AM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 01:27 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2025, 01:40 AM UTC
The incident has been resolved. eSign Demo customers should no longer be experiencing latency related to core features. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-21 12:34 AM UTC until 2025-10-21 1:33 AM UTC.
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