DocuSign incident
Insight Customers Impacted by OCR Processing Issue (Incident 6027)
Resolved after 3 hours 31 minutes, affecting Insight (EU.C) and Insight (EU.N) and 1 more, on October 20, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Affected components
Update timeline
- identified Oct 20, 2026, 03:38 PM UTC
We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers. The team is actively working to restore full service as quickly as possible.
- investigating Oct 20, 2026, 04:15 PM UTC
Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.
- identified Oct 20, 2026, 04:57 PM UTC
The issue has been identified and we continue our work to implement a fix.
- identified Oct 20, 2026, 05:47 PM UTC
We continue to work to implement a fix for the issue.
- monitoring Oct 20, 2026, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 07:10 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
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