Resolved after 34 minutes, affecting EU, on November 18, 2025.
The fix that our engineering team implemented was successful and all errors have now cleared.
Affected components
EU
Update timeline
- identified Nov 18, 2025, 08:42 PM UTC
We are currently investigating an issue where a small subset of EU customers cannot access sent envelopes or are receiving errors. Our team has identified the cause and is working on a fix.
- monitoring Nov 18, 2025, 09:01 PM UTC
A fix has been implemented and we are now monitoring the results.
- resolved Nov 18, 2025, 09:17 PM UTC
The fix that our engineering team implemented was successful and all errors have now cleared.
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