DocuSign incident
Unable to Preview Documents in Navigator (DIRCA-3837)
Resolved after 2 hours 12 minutes, affecting NA1 and NA2 and 1 more, on November 19, 2025.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to preview or download documents in Navigator from 2025-11-19 08:00 PM UTC until 2025-11-19 11:28 PM UTC.
Affected components
Update timeline
- investigating Nov 19, 2025, 09:19 PM UTC
Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.
- identified Nov 19, 2025, 09:27 PM UTC
Engineers have identified a potential fix and are currently prepping this for release.
- identified Nov 19, 2025, 10:21 PM UTC
Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.
- identified Nov 19, 2025, 10:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 19, 2025, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 11:32 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to preview or download documents in Navigator from 2025-11-19 08:00 PM UTC until 2025-11-19 11:28 PM UTC.
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