Resolved after 19 hours 25 minutes, affecting EU, on November 19, 2025.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays with receiving email notifications from 2025-11-07 04:00 AM UTC until 2025-11-20 06:30 AM UTC.
Affected components
Update timeline
- investigating Nov 19, 2025, 11:17 PM UTC
Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay.
- resolved Nov 20, 2025, 06:43 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays with receiving email notifications from 2025-11-07 04:00 AM UTC until 2025-11-20 06:30 AM UTC.
Your product runs on more than DocuSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services