DocuSign incident
Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)
Resolved after 1 hour 25 minutes, affecting CLM (EU21) and CLM (NA11) and 1 more, on December 3, 2025.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.
Affected components
Update timeline
- investigating Dec 03, 2025, 08:54 PM UTC
We are currently investigating this issue.
- identified Dec 03, 2025, 09:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 03, 2025, 09:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 03, 2025, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 03, 2025, 10:19 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.
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