DocuSign incident
Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)
Resolved after 5 hours 47 minutes, affecting CLM (EU21) and CLM (NA11) and 1 more, on December 3, 2025.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.
Affected components
Update timeline
- investigating Dec 03, 2025, 04:59 PM UTC
We are currently investigating this issue.
- identified Dec 03, 2025, 05:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 03, 2025, 06:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 03, 2025, 06:33 PM UTC
New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents
- identified Dec 03, 2025, 07:11 PM UTC
A fix is being rolled out now
- identified Dec 03, 2025, 09:24 PM UTC
We are continuing to roll out the fix for this issue.
- resolved Dec 03, 2025, 10:47 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.
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