DocuSign incident
Customers may experience latency or failures when signing in NA1 (DIRCA-3937)
Resolved after 1 hour 15 minutes, affecting eSignature (NA1), on December 8, 2025.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.
Affected components
Update timeline
- investigating Dec 08, 2025, 11:22 AM UTC
We are currently investigating this issue.
- monitoring Dec 08, 2025, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2025, 12:38 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.
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